Rusty Cutter Beefeater Reviews Summary

Service

Pros:

• "Our waiter Will, was attentive and fast."
• "The service was excellent (thank you, Will!) and they were super considerate of both our elderly guests."
• "Waitress was excellent."
• "Service is good. Friendly, helpful staff."
• "Very good service."
• "Excellent service, food was great."
• "The server was super fast and friendly."

Cons:

• "Waiters kept coming over every minute asking if we were ready, trying to clear plates people were eating from and constantly asking whether we were ready for the bill."
• "Not rude but abrupt and not attentive what so ever."
• "Waited a long time to be seated, asked for poached eggs and waited 20 min and no apologies for just a long wait."
• "The wait for a drink was ridiculous in the end my partner got up and got it."
• "Even though we had a booking for 7, we were made sit at the bar for about 10- 15 minutes when there looked like there were plenty of tables available."
• "No wait staff came to check on our table so had to physically approach them to send the second steak back."
• "The service was very unprofessional and I felt I was treated like a second-class citizen."

Food Quality

Pros:

• "Food was cooked to perfection."
• "Steaks and desserts good quality and enjoyed by us all."
• "Food was good. Calamaris was cooked right as was my steak."
• "Our meals were delicious - very tender steak and tasty chicken, hot and exactly what we had requested."
• "Food always good, warm and well presented."
• "The food arrived hot, tasty and excellently valued."
• "Food was to die for the best I've had in a long time."

Cons:

• "Most of our meal was overcooked."
• "The starters were very medicore and the chicken wings looked nothing like the pictures."
• "Food was okay but ran out of two of the meat roasts by 2pm."
• "The eggs were poached hard and I couldn’t put my knife through the mushrooms."
• "Chicken was just a small breast cut in half, no crispy skin, asparagus was very tough, carrots hard and peas barely warm."
• "The chips were old with bad flavour and the fish's batter was soggy."
• "The 3 courses were absolutely awful. The starter soup was more than likely straight out of a can."

Value for Money

Pros:

• "Lovely food but very expensive even with 40% off."
• "The food was good value for money especially with a 40% discount off mains."
• "However, it's great value for money, so I would recommend you give it a try."
• "Two brilliant 3 course meals all for under £50. Just perfect."
• "Prices are very reasonable."
• "The food was great, 2 out of 10 even had the festive menu."
• "All of our meals were cooked perfectly."

Cons:

• "Burger massively overpriced at £16.49 and would be overpriced at half the cost."
• "Paid £65 for 3 courses for 2 people which included 2 drinks each."
• "It's also overpriced for what it is, luckily we had a 30% discount and still felt ripped off."
• "£29 for a 2 course meal, a beer and a coffee but the quality was pretty low."
• "£125 for 5 meals plus drinks sounds great in theory but, cold chips, microwaved mash, small portions for the price and poor service just isn’t worth it."
• "Food is OK but overpriced."
• "Prices seemed to be on the high side for what we got."

Ambiance & Cleanliness

Pros:

• "The toilets were much cleaner than other restaurants I've been too which was nice!"
• "The place was clean and really nice atmosphere."
• "Great atmosphere there and very clean."
• "Inside the restaurant it was nice and friendly atmosphere."
• "It was a nice atmosphere and lovely and cool."
• "The restaurant itself had a good atmosphere."
• "Lovely atmosphere and excellent service."

Cons:

• "The grounds within the premier inn and beefeater are not at all suitable for anyone in a wheelchair or with walking difficulties it is incredibly hilly."
• "Toilets are also small, and poorly maintained."
• "Place little messy with rubbish strewn on floor."
• "The tables were fairly close, and I was aware that the people on the next table were listening to our conversation."
• "Some areas of the restaurant are a bit dark."
• "Very busy but no one was controlling the little children walking around which is dangerous when staff are carrying hot food around."
• "Table hadn't been cleaned or wiped down."

Customer Service

Pros:

• "The manager (sorry forgot your name), Will & all the other staff looked after us very well."
• "Great service, I'm sure we will be back."
• "Staff were attentive and friendly."
• "Service was friendly and efficient, waitress very young but brilliant."
• "Friendly staff, especially our waitress Mia, who was absolutely lovely."
• "Very friendly and helpful staff."
• "Staff were amazing and very helpful."

Cons:

• "Managers attitude appalling basically said 'if you don't like it, don't eat here'."
• "A woman, the manager I'm told, called Brady, was so rude."
• "The manger Laurance was rude and unhelpful."
• "Sadly we won’t be returning but our faith in the rusty cutter just cannot be restored."
• "I will never be coming here again."
• "We certainly will never go again, and will certainly warn any other if our friends."
• "Needless to say, I will never come back and sadly can't recommend this restaurant to other customers."

Efficiency

Pros:

• "Food didn't take long and was fab."
• "The food was simple but really well done."
• "The food and service is always good. The menu has a good range of food and it always tastes great."
• "The food is always amazing - Breakfast, Lunch and Dinner."
• "Food always good, warm and well presented."
• "Absolutely beautiful food cannot fault it at all."
• "Food was at a very good standard for a pub-restaurant chain."

Cons:

• "Waitress was apologetic but then took an hour for the next to arrive which was burnt."
• "All the meat was so dry and tasteless sent most of it bk."
• "Drinks took 20 minutes, meals took nearly an hour."
• "Slow service not due to table staff behind the scenes i guess, waited a very long time in a half full restaurant."
• "Booked for a family birthday meal, arrived at 12.30 main meal eventually brought to table at 14.00, far too long wait as kitchen clearly overwhelmed by number of diners."
• "The night we went sadly they had issues and admitted there wasn't enough staff."
• "The service could have been a little quicker."