The Lakeside Beefeater Reviews Summary

Food Quality

Pros:

• "The food is better than Miller & Carter, steak is to die for!"
• "Food was amazing, staff were brilliant apart from one lad who made you feel awkward with how he was speaking to people."
• "Food good and plenty was served nice and hot."
• "Food was tasty and well cooked."
• "All the dishes were tasty and well presented."
• "Steaks were cooked perfect."
• "The food was very nice and everything came to the table hot."

Cons:

• "The food was hot when it finally arrived but the lasagna was tasteless."
• "Orders took ages to be taken, food arrived cold, soft drinks were charged at refill prices."
• "Our server to her credit was great with us, but food was below average and the organisation was abismal."
• "Would not return to this place a second time for expensive food very lacking in flavour and no atmosphere at all."
• "Roast was cold and the extras we paid for were not brought until we pointed it out to two servers."
• "The mushy peas were a bit bland but better than a lot of other places."
• "The food presentation was poor, the starters and mains looked like they had been dumped on the plates."

Customer Service

Pros:

• "Always spot on food was introduced to the savers card this visit and the service was excellent."
• "Booked a table for 8 people but got the date wrong….. staff were absolutely amazing and went out of their way to accommodate us."
• "Thank you to all the staff and to Linzi thank you for making our days brighter and for being so happy during your shift."
• "The staff were all very polite and helpful. They took time out to come over and talk with us and not just the usual is everything OK."
• "The whole team were friendly and professional."
• "Staff very friendly and helpful, food absolutely beautiful loads to choose from and kids eat free too which is a bonus."
• "The staff are friendly, welcoming, and very efficient."

Cons:

• "The first waitress must have been having a bad day as I never saw her smile while we were there."
• "He then proceeded to shot at us while we was leaving ‘I don’t need to advertise this darling’ and this was shouted at us in very patronising and abrupt way."
• "Overall very bad customer service and extremely bad management."
• "Surely the best customer practice would have been to clear tables first, not impressed, put us off ordering a snack."
• "Waitress was just rude and rushed us."
• "We thought the person serving and the manager were very rude and dismissive of our complaint."
• "Disgraceful rude staff. Had no interest in serving customers."

Atmosphere & Cleanliness

Pros:

• "Atmosphere was great and I noticed the music this morning was quite chill to wake up to."
• "The restaurant was bright and well presented, it was a little bitty from dropped food throughout the day but that is the norm."
• "The place was clean and tables was cleared within minutes of people leaving and set up ready for the next."
• "Lovely and airy especially when it's 32 degrees outside."
• "Nice atmosphere and friendly staff."
• "The atmosphere was lovely! Lots of people stopped by to speak to the babies and comment on their behaviour and our family in general."
• "This gives the restaurant a good atmosphere. Brilliant."

Cons:

• "Unfortunately there was only one option for vegetarians !!! A vege burger, not my idea of an evening meal."
• "Tables outside first thing on one of the mornings was messy clearly from contractors staying in nearby hotel and drinking own beer at night outside leaving cans, boxes and disposable vapes everywhere."
• "Only thing was that it didn't feel very clean (table, cutlery, plates etc.)."
• "Around the kitchen serving hatch area, it was as disgusting as the night before, certainly not been cleaned."
• "Sat outside, got attacked by wasps, probably due to the fact that it looked like nobody had cleaned it for days."
• "What a dirty place. The entire pub has food, napkins and god knows what else everywhere on the floor, on chairs, tables, in the toilets, it is just filthy."
• "Table was dirty and sticky and we had to ask for it to be cleaned, surely the cleaning should have been done before 12 otherwise why not allow us to our table then?"