York's Chocolate Story Reviews Summary

Tour Experience

Pros:

• "The tour was informative, engaging and excellent fun. I loved every minute and was amazed by the interactive elements of the tour."
• "The tour is filled with samples and at the end even some interactive experiences involving the making of chocolates."
• "A staff member called Gina was absolutely amazing today with our fab tour 👌🍫🍭😁 so much to remember and very detailed information of the story behind the chocolate."
• "They have great engaging and knowledgeable guides, good stories to tell about York's history of Chocolate and chocolate in general."
• "Rachel did a wonderful job presenting the history of chocolate in York and it was so fun getting to make a chocolate lolly at the end of the tour."
• "Our tour guide Josh was knowledgeable & dealt with everything (including strange questions) with good humour and kindness."
• "Our guide Rachel was very entertaining."

Cons:

• "The tour leader spoke very fast. This was particularly confusing and annoying at the point where the animated characters were speaking on screens."
• "The tour was a little too rushed for our preference to understand more of the history I.e.you are walked from one room to another not really allowing browsing of artifacts until the very last room."
• "Only problem was that the tour guide spoke a little too fast."

Value for Money

Pros:

• "An absolute bargain for the price! Definitely value for money!"
• "A really fun experience. The tickets are a little expensive but you get so many samples that it's worth it."
• "It was value for money and I would recommend the experience to others."
• "Most products were reasonably priced."
• "Good value for money and you make own chocolate lolly to take home 😋."
• "Good value for money and a very York appropriate experience."
• "Great value for money and highly recommended!!"

Cons:

• "When we got there we were refused entry because we were over 15 minutes late... No refund given so that’s £70 down the drain."
• "The only downside I have is the staff that were working in the cafe/shop bit, couldn't look more disinterested in being there!"
• "The shop downstairs stocked chocs although I found them a little expensive but nice selection."
• "In the shop the chocolate wasn't very cheap."
• "The hot chocolate drink was £5, which we felt was too high for us to buy one each."
• "Shop downstairs sells beautiful chocs but very pricey!"
• "I feel like its a little expensive for this reason which is why I gave it 4 stars, but still a nice thing to do."

Customer Service

Pros:

• "A staff member called Gina was absolutely amazing today with our fab tour 👌🍫🍭😁 so much to remember and very detailed information of the story behind the chocolate."
• "Our tour guide Josh was knowledgeable & dealt with everything (including strange questions) with good humour and kindness."
• "Our guide, Josh, I really made this tour and was incredibly knowledgeable."
• "Our guide was just lovely and I wish I'd remember her name! She was extremely knowledgeable and clearly passionate about York's chocolate story."
• "We had Tyler as our tour guide. She was very enthusiastic and friendly."
• "Our tour guide, Gina, was lovely. Very friendly, entertaining and informative."
• "Our tour guide was very knowledgeable, funny and witty."

Cons:

• "The staff member had little interest in trying to help, and abruptly turned us away."
• "We had a disabled party as well who couldn't rush to make up time... we were still refused entry because of their company policy."
• "The only downside I have is the staff that were working in the cafe/shop bit, couldn't look more disinterested in being there!"
• "Not very good customer service. £35 down the drain."
• "My wife booked for us to visit on a day trip to York, then I fell ill and we had to cancel the trip. We asked to reschedule (not even for a refund) and they point-blank refused."
• "Arrived 15 mins late, and was told we weren’t allowed to do the tour and it wasn’t possible to amend the booking or do a later tour."
• "I certainly will not recommend or ever go there again."