Nando's Blackburn Reviews Summary

Service and Staff

Pros:

• "The head chef that night was introduced to us as Alistair Simpson. Alistair really made the night and was really good with the grandkids."
• "Had birthday party with some friends, I didn't book a reservation but when I arrived, they gave us a full private section of the restaurant. Great Service"
• "Visited nandos Blackburn yesterday. Was very pleased. Customer service was faultless, found us the perfect table for my wheelchair."
• "Amazing Customer Service. Nadeem served us and was super friendly, we ordered right before closing and we got a free additional half chicken for the wait."

Cons:

• "Ordered take out, was told it would be 15 minutes, after waiting over 30 minutes I asked for an update for the server to go and take it out of a heater."
• "Started going to Nando's again, been to Blackburn branch twice in the last few weeks, first time was a brilliant experience, 2nd time, the service was terrible."
• "Very poor and rude staff. Could not believe what I heard and saw. Female member of staff (seems to be a supervisor or manager) shouting at staff in front of customers."
• "Shocking service and shocking food! Ordered a nandinos meal for our daughter which came out very cold so sent back."

Food Quality and Taste

Pros:

• "It is a very good place to eat. I really liked the food. especially the chicken wings and also cauliflower the way they do. excellent service."
• "Fantastic evening meal out with the family and grandkids. The chicken was superb and crisp, I cannot fault it at all."
• "We had a nice meal today at this Nandos. The staff were courteous and polite. Chicken platter was deliciously grilled."
• "This visit had to be the best visit to nandos to date. This was purely down to the customer service provided by Louise."

Cons:

• "Over rated for what you get. Was supposed to be 2 pieces of chicken kept together with skin. It was a tiny banton chicken breast."
• "The snailest service I have ever had in my life waited nearly an your for the starters then another hour for the main lol!"
• "Food not very hot, but we didn't tell the staff so they didn't get the chance to change it. ( we were in a rush) but for the cost of it you would have thought everything would be piping hot."
• "Disappointed... got the hot double chicken wrap but not much flavour to it... no chilli jam or yogurt dressing visible... bit tasteless."

Cleanliness and Atmosphere

Pros:

• "Visited nandos Blackburn yesterday. Was very pleased. Customer service was faultless, found us the perfect table for my wheelchair. Food was delicious and hot on arrival."
• "Can't fault this Nandos. Staff really friendly, lovely restaurant and quiet when we went. A lot easier now you can order from the table. Clean environment and lots of parking."
• "One of the nicer Nandos I've been to, particularly as the staff were so nice and helpful. You know what you'll get and pay and it will be consistently good."
• "Excellent place to eat! Very well run Nandos in blackburn! Everything was just how a nandos is supposed to run. Very happy with the food and the service."

Cons:

• "The whole place filthy! Long waits for tables yet once we finally got seated the tables surrounding us were left dirty for the full duration of our meal."
• "Place looked like it needed a good deap clean. Had to give 5 star service the girls were amazing and couldn't do enough."
• "The restaurant seemed dirty, my 13 year old commented on this, chairs dirty, glass window we were seated next to, clearly had handprints all over it."
• "Food was good shame the girl that was serving us spilt food all over my wife 'by accident' didn't apologise for it either."