Kwik Fit Reviews Summary

Customer Service

Pros:

• "Many thanks to the staff that assisted me. I will be going back sometime in the future for a full service."
• "I have done my past 3 MOTs at this branch in Dover, even though I have moved to Surrey. Great bunch of guys. They have always been great to me."
• "The store manager went above and beyond to ensure I got the right tyres for my car after I mistakenly ordered the wrong size online."
• "Really impressed with Collins who was at the reception, quick service, explained the problem with my car to me."
• "The staff are very friendly and helpful i was offered a drink while I waited for my tyres to be fitted excellent service."
• "The Manager, in this case Cameron, and his staff couldn't have been more helpful."
• "The team gave me insightful MOT advice regarding the health of my front tires, which helped me to make a decision over ultimately replacing them."

Cons:

• "I won't recommend kwikfit to anyone."
• "Terrible service. They kept me with my family and my son 8 hours."
• "Money grabbing liars!"
• "Kwik Fit you should be ashamed of yourselves."
• "Very poor - booked car in for coil spring replacement after it failed MOT... That wasn't good enough apparently."
• "Shocking, staff was not friendly what so ever! I had been told not to use these as they are not professional but had to due to an urgent MOT."
• "Customer service needs vast improvement."

Pricing and Value

Pros:

• "Had my car wheels relined the guys at Dover are very hard working and polite parking is great easy access to, great price and clean professional service."
• "Ordered a new specific tyre from France in advance of us arriving back on the ferry. Tyre was there waiting for us and was fitted in quick time."
• "Oil was topped up free of charge to make the car roadworthy with a recommendation for an oil change as soon as possible."
• "With a smile they fitted the tyre they (luckily) had in stock."
• "Having been quoted up to £60.00 for fitting by competitors, I was totally taken by surprise, to be told 'No charge, all part of the service'."
• "Best of all they didn't charge a penny, even though it only took a few minutes and there were no parts involved you'd expect to have to pay at least something for their time."
• "Took my car into Kwik Fit Dover today as I had a screw in my tyre. Left car with them and on my return was told 'no charge' as screw hadn't actually pierced the tyre! Great service and result for me!"

Cons:

• "I have been with my Vauxhall Insignia for MOT and they are found ONE Coil Spring fractured and for change ONE, ask for ridiculous price £190."
• "I came in, in a rush as we were getting a ferry and was charged £245 for a tyre. I have just gone on your website to find that the same tyre is £164!!!! I had no choice but to pay it but feel like I have been fleeced!"
• "We wont be back as there are plenty of other tyre centres in the local area."
• "Quoted £180 for a replacement steering joint dust cap!"
• "They fitted my tyres as expected and I knew the price beforehand, but on reflection it was too expensive, they upsold me wheel alignment for £65."
• "Was told it would take an hour and a half. But three hours later still not done.then was told they were sent the wrong sizes tyres. And had to get some from another branch. Considering I book and payed for them 3 day before was disappointed with it all 😤"
• "Went to kwik fit dover to fix a slow puncture they told me they were book up and to come back later that day which was fine."

Efficiency and Timeliness

Pros:

• "Within ten minutes had my car in, tyre replaced abs balance checked."
• "The job was done straight away, and we were in and out in an hour."
• "I turned up without making a booking but was told they could squeeze me in."
• "Had MOT done for my Ferrari, arrived earlier than my appointment and were kind enough to fit me in ahead of my appointment time saving me valuable time."
• "A great service, I booked my car in the evening before and was given an 8:30 slot. Arrived on time, car went straight in, dealt with swiftly."
• "After popping out for an hour my vehicle was ready to go when I returned. Completely hassle free experience and the MOT technician was excellent."
• "They've seen me same day in the afternoon, identified and fixed the problem very smoothly."

Cons:

• "Rung on a Saturday afternoon to get a puncture repaired... Once I got there I was then quoted 2 hours for it to be fixed!"
• "Pre booked and pre paid for an MOT, got told needed repairs said ok to a quote next day told needed more repairs but they couldn't do it, was handed the car back with a scrap piece of paper with half thought out notes on NO MOT and told I'd probably have to scrap the car. Didn't get a refund."
• "Booked an appointment and changed my own plans to attend. Then when got there... staff there told me they had no staff to do task."
• "Stay away! Go next door to Watling Tyres, they are much more reasonable and helpful!"
• "Booked an MOT only to turn up and find that it wouldn't take place due to a technical fault."
• "Was told it would take an hour and a half. But three hours later still not done."
• "Booked an MOT only to turn up and find that it wouldn't take place due to a technical fault."