Aziz Catering Reviews Summary

Customer Service

Pros:

• "They were extremely professional and always quick to respond to any concerns."
• "Correspondence was clear and concise and all needs were catered to."
• "Haji Aziz himself, he's such a great guy and is always willing to go that extra mile for customer satisfaction."
• "Their customer service is really good."
• "The customer service was exceptional and calmed all my fears."

Cons:

• "Didn’t get a receipt for some reason."
• "For the sake of £4 he refused to give us the extra chapattis and salad we paid for."
• "Upon complaining on the phone and sending photographic evidence the owner was totally uncooperative and despite seeing the proof was not willing to accept the facts."
• "One staff member was very rude with no patience."
• "The guy said your are lying and do not come to our shop again even I took the food back but he was so rude."

Food Quality

Pros:

• "Many friends and family have contacted us after the event specially to enquire where we catered from because they liked the food very much!"
• "Everyone loved it! The seekh kebabs weren’t rubbery or drumsticks weren’t hard it was all on point."
• "The food was amazing quality and all the guests left very happy!"
• "The food offered by Aziz catering was exactly on point. The taste was exquisite and not at all spicy."
• "Chicken on the bone was just like you would cook chicken bhuna at home."

Cons:

• "Sweet rice was all mashed together like potato."
• "The chicken was hard as a brick and that only happens when food is frozen and re heated."
• "Food was terrible. Its frozen food and not cooked fresh."
• "The curry container was full of oil. Rice was taste less."
• "The biryani was undercooked, the meat curry had a bit of a stench to it suggesting that either meat was off and they still cooked it!"

Value for Money

Pros:

• "Good value for money too!!"
• "Lovely food for an affordable price."
• "The owner is a very kind and honest person who gives fair prices."
• "Price is also reasonable and the packaging was good."
• "The food was of amazingly high quality and all our guests agreed that it tasted like homemade food."

Cons:

• "I was very disappointed with the quantity when I paid £180."
• "I urge anyone not to order from this place at all unless you want hair in your food."
• "Very poor servings. Was embarrassed due to poor serving and had to made urgent arrangements for my guests from some other place."
• "Really bad food and customer service, ordered food for 40 people, there was hardly any meat in the dish full of skinned potatoes."
• "Today I ordered for 10 people and I received 10 pieces literally of each starter when I called to ask why I was told to give them one piece each there was lack of understanding over the phone."

Delivery & Service

Pros:

• "Food was delivered on time, was hot and most importantly was absolutely delicious."
• "They were very helpful and arrived on time, provided us with all the utensils to serve and also collected on that same day."
• "Aziz Catering towers above the rest and has kept its prices the same."
• "All guests and family were super impressed with the food/ timing and gave positive feedback throughout the multiple wedding days/ events."
• "The service from start to finish was fantastic."

Cons:

• "Had food at a wedding yesterday from aziz catering. Disgusting food too much oil on curry naan breads came as roti which were cold and hard not served on anything just placed direct on table."
• "I only gave 4 stars because my delivery was nearly 2 hours late."
• "Everyone fell ill with food poisoning."
• "The catering company replied by saying they had no booking or receipt how bizarre is that when you delivered and we paid you cash."
• "Never order from this place unless you want to be ill like we were with upset stomach."