Nags Head Reviews Summary

Service

Pros:

• "huge thanks to robin who was so friendly and accommodating."
• "To top it all we got pretty much stellar service by Ella!"
• "Service was very welcoming and of a high quality with a great depth of knowledge about the menu."
• "Credit to John our waiter extremely kind and helpful!"
• "The staff are friendly and very efficient."
• "Staff were friendly and accommodating of our dietary needs and foibles."
• "The staff were absolutely lovely and super helpful."

Cons:

• "Food is poor quality for the price, and the staff are often dismissive and aloof."
• "Service however could be massively improved."
• "What a nightmare with their app ordering system and staff didn't know how to use it either."
• "Then ignored when we wanted to order."
• "The waitress had a nasty and superior attitude, she dropped the order on the table and left."
• "Staff were rude and very unhelpful, not only to me but to people on other tables as well."
• "Staff disorganised and poorly managed. They didn't seem to know whether we ordered food via the app or by table service."

Food Quality

Pros:

• "The food itself was delightful, and surprisingly quick to arrive and incredibly tasty!"
• "The garlic bread is really good, they don't skimp on the garlic."
• "Food was delightful. I had lamb rump which just melted on my tongue."
• "Had a delicious Sunday roast here."
• "Both the pork tenderloin and the short rib were tasty dishes."
• "The food here is amazing."
• "The food was beautiful."

Cons:

• "Our food looked amazing but sadly 3 of our 4 meals were cold so were returned to be re-heated."
• "Thé food was average pub fair, and my wagyu british beef burger was disgusting."
• "Well over priced for terrible food."
• "Very expensive roast, that looked and tasted like a Toby carvery."
• "Unfortunately they served up the worst burger I've ever had in my entire life."
• "Food was alright... burger tasted a tad burnt, 3 of us ordered sticky toffee pudding... which were all stone cold."
• "The food was sub-par at best with my team’s mains dishes being lukewarm, and the quality being far below the price point."

Atmosphere & Location

Pros:

• "Nice pub just over Bridge on river."
• "Warm, inviting atmosphere inside and fantastic riverside tables outside."
• "We sat outside overlooking the river which was lovely."
• "Warm, cosy (but not overcrowded in pub dining area), fires lit, candles on tables."
• "stunning restaurant location right on the thames!!"
• "Fantastic location on the river literally."
• "A stunningly beautiful pub on the River and a gorgeous place to sit out and admire the beautiful views over the Thames."

Cons:

• "Where we were seated was a little dark and dingy but it was getting dark outside."
• "Multiple dogs there, some noisy."
• "Cigarette ash on the table (maybe that's acceptable on an outside table?) when the one and only member of staff came to the table, it wasn't cleaned."
• "Seated in blazing sun by the portaloos without a river view despite booking months in advance."
• "Light a little dull to read menu."
• "Portaloos look a bit tacky."
• "Parking a bit of a nightmare so be prepared to park in the town and walk to the river."

Value for Money

Pros:

• "Lovely, very reasonably priced, a la Carte menu of two or three courses which caters for vegetarians."
• "The menu was excellent with lots of variety and choices for everyone."
• "Good quality food."
• "Great food. Good value for money."
• "The prices were reasonable."
• "We paid about £30 a head, including drinks and a pudding. Highly recommended."
• "In all we enjoyed a lovely time and wouldn't hesitate in recommending to anyone who enjoys good ale and food."

Cons:

• "Medium range in pricing, cards only, and cannot put tip on card."
• "The only thing is that there isn't enough champagne on the drinks menu to choose from and it's very expensive!"
• "Sadly as a student it's not very affordable, with a round of two beers and one cider setting me back £15."
• "Minus one star for not accepting cash."
• "Pizza is a bit plain tasting for the price and also more of a flatbread."
• "Expect to pay £5.50+ for a pint."
• "The two meals came to just under £50 which was a complete waste of money."

Ordering System & Technology

Pros:

• "The outdoor area is very well organised, you order and pay using the app and instructions are provided."
• "And make sure you've got a smartphone because all drink and food orders are made via an app."
• "Excellent hospitality and Real Ale served professionally."

Cons:

• "Booking was a little curious because we had to wait to see if our online booking was accepted, rather than getting an instant response."
• "What a nightmare with their app ordering system and staff didn't know how to use it either."
• "We tried many times and the app kept on breaking..."
• "However, the pre ordering service was awful."
• "The app they say to use didn't work very well."
• "The app was appalling...extremely tough to use, slow and would often break, cancelling the whole order."
• "Sadly the preorder was closed every time we went on."