Stoneacre Lincoln - Volvo Cars Reviews Summary

Customer Service

Pros:

• "The service we have received has been outstanding."
• "Exemplary customer service; I felt very welcomed from the start."
• "Fantastic service by Shaun at Stoneacre Lincoln with a used car sale."
• "Big shout out to Jeni who looked after us from start to finish and beyond."
• "Excellent communications and service from my initial enquiry to driving away in a new Volvo."
• "Very happy with the quality of service and the vehicle purchased."
• "Stoneacre definitely aren't big on customer service/satisfaction, only happy whilst they're fleecing you of your hard-earned money."
• "The staff at Stoneacre in Lincoln are excellent."

Cons:

• "Customer service/satisfaction with Stoneacre & Volvo would appear to disappointing end at point of sale!"
• "Appalling customer service experienced on 2 occasions, 2nd visit was supposed to be to rectify the first."
• "Poor customer service. During recent service they didn’t carry out specific repairs they were asked to do."
• "The staff at stoneacre Volvo lincoln have impressed me...I took my car in today as it had a noise on the brakes...and even though they had other customers there, they still took the time to see me."
• "Makes me not want to get a Volvo ever again and a shame these guys are representing Volvo."

Sales Experience

Pros:

• "The best buying experience I have received! Buying a car is never without its stresses but it’s is made completely painless with the team at Stoneacre Lincoln Volvo."
• "Recently purchased our first Volvo at Stoneacre Lincoln...Tom was very knowledgeable and answered all our questions."
• "Had two Volvos now from lincoln stoneacre and the experience simply couldn't be better. Jeni handled everything for me."
• "Great experience with lincoln volvo! Matt was really helpful and friendly."

Cons:

• "Stoneacre definitely aren't big on customer service/satisfaction, only happy whilst they're fleecing you of your hard-earned money."
• "Horrible experience. Having travelled several hours to what I thought was a reputable dealership, I purchased and was subsequently the proud owner of a blue BMW M5."
• "Very bad experience provided by the sales team. I have bought a car online with the option of it being delivered...I have received a damaged vehicle."
• "Appalling. Bought a minor damage repair plan with our Volvo for £500...only to get a phone call late morning that the damage was not covered."
• "Terrible experience, booked loan car on initial booking as I was told my car would take all day to repair, several phone calls later to confirm booking, I was then informed that no loan car was booked or ever requested!"

Vehicle Quality and Maintenance

Pros:

• "We are delighted with the car both the comfort, interior design and the its road handling."
• "The car is absolutely awesome, even better than I thought it was going to be if I’m being honest!"
• "The XC90 is a brilliant family car all round. I’m a fan!"

Cons:

• "After a Volvo technician personally stated that the issue with my vehicle could be easily repaired...wanted to charge me £1400 for a part."
• "I was moving house so had to use this dealership instead of my usual one...they did not have all the tools/parts needed to undertake that service!"
• "Appalling customer service experienced on 2 occasions, 2nd visit was supposed to be to rectify the first. Extortionate prices, ridiculous waiting times, work not carried out."
• "I was very disappointed with them on receiving a loan car for two days it was not clean inside food on the seats and in the footwells all the car mats was all in the boot."
• "Kept my car for 2 weeks saying they would let me know when ready (originally said 24 hours) didn't keep me informed."