Sytner Jaguar Stockport Reviews Summary

Customer Service

Pros:

• "SMOOTH HANDOVER WITH SAFETY A TOP PRIORITY DURING THIS PANDEMIC."
• "Paul clearly understood my brief and put every effort into finding the correct model and Spec that I required."
• "Probably the most pleasurable car buying experience from a major dealership I have experienced."
• "Awesome dealership! I would wholeheartedly recommend Syntner Jaguar Stockport."
• "Always get good and pleasant service at Jaguar Stockport."
• "Extremely impressed with the service provided by Matthew White from Jaguar."
• "5 Star Staff at Sytner Stockport. They make me feel very important (though I assure you that I'm definitely not) Good service under and beyond the bonnet."

Cons:

• "Take my business elsewhere."
• "Very short sighted approach to customer service, leaving us feeling that we've been fobbed off / ripped off and looking forward to handing the car back at the end of the lease!"
• "If you want the worst service ever make sure you come here."
• "Poor Jaguar Stockport service department I called them many times to get quotation for some maintenance for classic XJR, after they took all detail and said someone will call you and get you quotation but I never received any call from them. totally careless and unprofessional behaviour"
• "EXTREMELY POOR SERVICE AND CUSTOMER CARE."
• "Poor service wanted to look at Velar not many in showroom to view tried to book a Test drive via the web site still waiting."
• "Definitely avoid. We've been having an issue for weeks with our car and the service team couldn't care less... We can never get anyone on the phone, they never return our calls."

Showroom Experience

Pros:

• "The showroom is amazing too and has a great atmosphere."
• "Car was awaiting in a special presentation room with my name next to it which felt very special."
• "The electric cars inside the showroom were all flat so they had to bring one in from outside before we could take a look."
• "Impressive building, and great facilities."
• "A lovely modern showroom."
• "Lovely showroom which has a great relaxing vibe."
• "This showroom is tucked away off a large roundabout by the M60, blink and you'll miss the turn. They required temperature checks which was comforting."

Cons:

• "Popped in to look at F pace and have a look at interior, Andy was outside, was nice but he was with a customer... Sat in waiting area, waited 40 minutes and no sign of anyone."
• "The person I'd booked to see was dealing with another customer when I arrived, and it took a while to find someone else to help me."
• "Lovely area to work and wait but there is a lack of communication as I was there from 8.30am until 3.45pm."
• "It seems this side of the dealership is as bad as their Jaguar service department."
• "Booked in for service, but staff didn't think I was there for a service when got there."
• "No real apology given."
• "Awful customer service from reception."

Sales & Staff

Pros:

• "Paul Wild is an exceptional ambassador for the JLR brand that he represents and an outstanding Night Shift Manager."
• "Top quality vehicle's at a great price many thanks."
• "From my first enquiry about buying my car, to Mike handing me the keys, the service was second to none."
• "I can't speak highly enough about Guy Salmon Jaguar after my experience with them today."
• "Very pleased with the amazing personalised service by Ryan Taylor from your Fleet department."
• "Jon was professional and followed up with me at every point during the sales process."
• "Himself and his manager Matt would always go the extra mile to get me the best deal available."

Cons:

• "I guess you don't need the business. I shall take my custom elsewhere."
• "We tried to resolve it by going in and speaking to the sales team about a possible trade-in... When we finally got to speak to someone it was clear they weren't listening to any of our concerns."
• "We had a very poor sales experience in November when purchasing a new jaguar."
• "What a shame that the purchase of a eMac service plan is some £300+ more expensive than the same eMac plan from other main Jaguar dealerships."
• "Poor service. Made two calls to enquiry about car lease and was told person who deals with it will call back as he was on another call. No call back received first and second attempt I made."
• "Note to anyone wanting to use guy Salmon Stockport. DONT!! Go else where it’s really not worth the headache, stress, upset and being so hugely out of pocket."
• "Yet again my car goes into guy salmon with an engine management problem."

Vehicle Service & Maintenance

Pros:

• "Car preparation was also faultless."
• "I had an issue where my rear passenger door wouldn’t latch. They booked me in the same afternoon I reported the problem and the vehicle was fixed by 5.00pm."
• "Without exception, this is the best service experience I’ve received in over a decade!"
• "Nice courtesy car and mine came back all clean inside and out."
• "Always great service but really got me out of a mess this week, managed to squeeze me in at a moments notice to re-gas the AC on my F-Pace within 30 mins."
• "Thanks to Sarah on the service team. Just had a new rear diff fitted. Very efficient and all dealt with under warranty."
• "Absolutely brilliant experience, had a fault with my diesel exhaust fluid, they diagnosed it, emptied my ad blue, cleaned the filter and refilled it."

Cons:

• "The service team at Stockport sorted my MOT out at fairly short notice by using the night shift."
• "Also, charged me £19.99 for a minimal ad blue fill up."
• "The registration plate fell off - we were told that everyone has them stuck on these days and made to feel odd because we wanted something that didn't fall off!"
• "It took us two days to manage to book the car in.... If we want a courtesy car, then it will be the first two weeks in March if we don’t, then it is still 29th January."
• "After doing the worst job ever changing 2 tyres and causing an expensive load of damage."
• "Terrible customer service called 4 times, somebody was meant to give me a call back about some information on services still waiting for somebody to get back to me."
• "One item repaired to my satisfaction but other issue they really couldn't be bothered with & referred me back to the previous garage I had gone to- unbelievable!"

Communication & Customer Care

Pros:

• "I would like to thank Guy Salmon and specifically Paul for the sincere care and attention he displayed to me during my recent visit for the car service."
• "Bought a Disco Sport recently on a part-exchange. Craig Winstanley provided fantastic support from the initial enquiry to a really great collection experience."
• "Fantastic car buying experience, Mike Bailey couldn’t have done more to help me at this difficult time to find me the right car at the right price."
• "Fantastic service from start to finish, a very pleasant transaction."
• "Excellent service from Ryan Taylor and the team at Sytner Jaguar in Stockport."
• "The staff were absolute Amazing. I had pleasure of speaking to a gentleman called David who was very helpful and a great salesman."
• "Courteous staff, with a genuine desire to ensure customers are relaxed, well treated and leave with a great overall impression of the business."