Ilili Lebanese Grill Restaurant Reviews Summary

Food Quality

Pros:

• "I had the chicken skewers and the food was delightful, rich taste and not oily at all."
• "Every bite was a burst of flavor, especially those lip-smacking lamb chops."
• "The food and the portion sizes are amazing! They make fresh juices too."
• "Food was delicious, had grape leaves and a mixed grill."
• "Your Chicken Shawarma Wrap is an absolute game changer, so flavourful."
• "The grilled whole seabass, okras and tomatoes, and lamb skewers. All were delicious!"
• "The flavors of the Lebanese cuisine were authentic and delightful."
• "The food was amazing and the service was excellent."

Cons:

• "However, the kofte (chicken/lamb/beef) tasted a bit strange."
• "The meat was cold at arrival and found multiple hairs on the plate, unhygienic."
• "The vine leaves we ordered tasted out of date and badly presented."
• "Furthermore, the chicken wings were AWFUL! McDonald's Chicken Mcwings were way MORE tastier."
• "I had a lamb wrap “sandwich” (can’t remember what it’s called). It was very good but overly spicy."
• "The wraps we ordered were embarrassing - no hummus or salad and sauce toppings inside."
• "Had to Chase and chase, and the bill was wrong 5 times! Utter circus!"
• "The food is good and the atmosphere is wonderful, but the service and attention to the customer, unfortunately, is very bad."

Service

Pros:

• "The waiter was friendly, sadly I forgot his name to mention here."
• "The waiter (who I think is the awesome owner of the place) went above and beyond to make our dining experience absolutely delightful."
• "Service is good and the food and portion sizes are amazing!"
• "Friendly service from all the staff. This is my new go to spot for an evening."
• "The mix of spices and that perfect grill on the chicken is spot on."
• "Mr Nabil and the staff were wonderful, friendly and attentive to our dietary preferences."
• "Nabil, the manager, was incredibly kind and helpful throughout our meal."
• "They're open late, it is very nice, the staff is amazing, and the food is superb."

Cons:

• "We had to literally beg to be served, we sat for 30 min and had to go get the person to come serve us."
• "Bought take away lamb shawarma, meat with chips and salad-£10.95. It tasted very good and they packed the chips separately."
• "So overpriced and very bad service. we went there on new years eve and they were so short staffed."
• "I don’t leave bad reviews, but this I had to, to prevent others from making the same mistake we did believing in the great reviews."
• "The service was really poor, the food didn't meet expectations, and despite reminding them an hour earlier, our order was forgotten."
• "The food was great, tasty, generous! The music is great, the waitress Chris is the best, very fast, attentive, and friendly!"
• "1 hour 20 minutes from ordering in store to the food being ready. Had to Chase and chase, and the bill was wrong 5 times ! Utter circus!"
• "The worst experience ever. 1 hour 20 minutes from ordering in store to the food being ready."

Atmosphere

Pros:

• "Atmosphere I've put 4 stars because the music was too loud for my liking."
• "The atmosphere was so warm and inviting, making the whole evening even more enjoyable."
• "Inside seating is gorgeous with a great authentic feel to it."
• "The cozy atmosphere and friendly staff make it even better."
• "This is a cool spot for delicious Lebanese foods."
• "We were seated immediately even at 11pm. The menu had many middle eastern selections."
• "I made the mistake of filling up on the bread & moutabal but this place was amazing."
• "The atmosphere and food didn’t disappoint! The bartender was wonderful & so was the manager Nabil!"

Cons:

• "We then asked if we could play our own music, he allowed us but then started playing his own music on top of which didn’t make sense."
• "On top of that the heater doesn’t work it was freezing."
• "The music in the patio was much too loud, but the place is nice."
• "It looks smaller on the outside and so it’s easy to walk past and miss it."
• "The decor is beautiful and warm."
• "The service was really poor, the food didn't meet expectations."
• "Our server was attentive, warm, and friendly, and the food came out quickly."
• "We walked right past this little gem thinking it was just a takeaway shop."