Chapter Kings Cross Reviews Summary

Staff and Service

Pros:

• "The night manager, Bobby is very kind and helpful."
• "The staff has been very kind and cordial, helping me with all sorts of questions."
• "With these guys around, Chapter King’s Cross is definitely the safest in town."
• "The best part about this place is it’s quick fixing of any maintenance problems in the room."
• "Rahman bhaiya helps us a lot, many times I have been in a problem, he has been really helpful."
• "A special thanks to Cosmin who fixes any problem big or small within just a few minutes and is really sweet :)"
• "The Staff members are friendly and willing to help."

Cons:

• "Very unprofessional staff and management."
• "Tiny room space, abusive and incompetent staff, who won't provide proper instructions."
• "Extremely rude and unfriendly staff."
• "The staff is incredibly rude especially the girl (Greek possibly) at the reception."
• "Most staff are very rude, unhelpful, and entitled."
• "The receptionists are very rude and inappropriate persons to work in front office."
• "Staff are incredibly rude."

Accommodation Quality

Pros:

• "I stayed in a modern studio with a wonderful view."
• "The rooms were small but the common spaces were big and always had space to sit/hang out."
• "Everything is in great condition and rooms are very comfortable and practical."
• "The building itself is equipped with great communal spaces including a game room in the lobby, a study lounge, nice gym, and multiple communal screening rooms and kitchens throughout the building."
• "The double rooms may not be as big as pictured, but are clean."
• "The rooms are quite small, but very clean and kept up well."
• "The rooms are in a great state, as the accommodation continuously puts effort in their maintenance & renovation."

Cons:

• "Dirty rooms; radiator broke in the middle of winter."
• "There is no hot water for the shower head for one week, nobody come to solve it out and there is no heating today!"
• "Badly maintained kitchen surfaces and the room in general."
• "I had a mould and leak situation that wasn’t dealt with properly."
• "Unstopping fire alarm ringing everyday."
• "Maintenance comes barging in with no permission at unjustified hours in the morning."
• "The entire building is under construction and the all of the advertised facilities are shut."

Management and Policies

Pros:

• "The best part about this place is it’s quick fixing of any maintenance problems in the room."
• "There is a portal where you can submit the issues and track down their status - very convenient."
• "The security team has always been incredibly helpful and welcoming."
• "Ray stands out as a very hardworking member of security staff who never hesitates to offer help."
• "Kevin is the most helpful member of staff and always has the answers for every enquiry I had."
• "The support and security staff is very friendly and helpful, specially Adnan, Ray and Robert, who accommodated all my concerns and made sure that I had a hassle-free stay!"
• "They do not let you feel as if they are management, rather they are a friendly addition to the Chapter community."

Cons:

• "For as much as I pay for this place the treatment I get is unacceptable."
• "Everything advertised in their website is fake."
• "DON'T LIVE HERE! For the price they're asking and what you're getting it's NOT WORTH IT."
• "This place is pretty unsocial."
• "Avoid here. It's self contained 'Room' which has no sound proof, rather than normal studio, which has much sturdy wall."
• "The Chapter King's Cross security allows people to SCREAM outside the building at THREE in the MORNING every night of the week."
• "The administration policies feel unsafe."