Bristol Sweet Mart Reviews Summary

Customer Service

Pros:

• "Service is very friendly and helpful."
• "The staff are always helpful and busy."
• "The staff are lovely and friendly too, making it a gem!"
• "The customer service is brilliant as everyone is so helpful and friendly."
• "Very friendly and helpful staff."
• "Staff are always friendly and helpful and even if the store is busy there never seems to be too long to wait."
• "Staff is uber polite and friendly!"

Cons:

• "The only slight negative is, that the young generation at the counter don’t seem to smile and greet customers at all."
• "No excuse me when pushing past..not impressed with customer service. No one was friendly in the store!"
• "There is one worker there (think he might be a manager but I'm not sure) that is absurdly passive aggressive."
• "The people in billing counters were so lethargic."
• "The staff were the absolute worst for social distancing."
• "The people in billing counters were more interested conversing among themselves rather than checking with customer standing in queue."
• "Her behaviour was so rude to me."

Product Variety and Quality

Pros:

• "Absolutely mind blowing. The variety of fresh produce and other products available in this store is by far the best I have ever seen in the UK."
• "Great place to get ingredients you can't get in most other supermarkets."
• "Great variety of fresh or packaged products from all over the world."
• "Everything you could need. Speciality vegetables, spices, sweets and meats."
• "All types of fresh fruit and vege from all over the world."
• "They stock a wide selection of everything from Tea, Fruit Veg to authentic Indian Chevro."
• "Great selection of fresh fruits, vegetables and spices all year around."

Cons:

• "Used to be the 'go to place' for many goods that were not available in the main supermarkets, but not as good these days."
• "Fresh foods are often poor quality and cupboard staples are overpriced."
• "The chicken box had five small chicken pieces swimming in very little sauce."
• "Absolutely hated the two types of Samosas we tasted."
• "Shame the fresh veg is often off or going off."
• "Don't buy the onions, half the time they are rotten inside."
• "The curries from the deli are hit and miss. Mine was way way too salty and couldn't finish it."

Price and Value

Pros:

• "A great store with a great range and good prices."
• "Prices very fair enabling a broad spectrum of customers with different economic levels to eat healthy food."
• "Very cheap prices."
• "Far cheaper than supermarkets."
• "Good prices and great selection and variety of food for sale."

Cons:

• "Got charged £3.80 for one pepper! I was too distracted by my child to double check."
• "Only criticism is that it can be a bit expensive for certain items."
• "It can be a bit pricey- but there is a huge variety."
• "Pulse are sold at slightly higher price than Masalabazar."
• "Price keeps going up, but quality does not."
• "Their pricing is a little too high on most products."
• "I love going here despite that it is quite high priced."

Store Atmosphere and Layout

Pros:

• "What a world of wonder under one roof!"
• "Dr Who would be in competition with this little Tardis."
• "It's like a little treasure cove, and the staff are lovely and helpful."
• "If you can't buy a food here it does not exist!"
• "Overall, this shop is like a tardis in size selling a huge range of goods and quite cheap, too."
• "An amazing ethnic and vegetable shop with a deli selling delicious food to eat in or take away."
• "A true hidden gem in Bristol."

Cons:

• "Despite there being 2 m distance signs up all over the shop there is no space to distance from anyone & no one way system."
• "The staff were the absolute worst for social distancing."
• "At times it can get extremely crowded and impossible to move through the narrow aisles."
• "They should think about knocking some walls down and making better use of the space."
• "This shop is unsafe and unless management start to enforce precautions it will remain unsafe."
• "Took off a star because, as other reviewers have mentioned, the shop is packed at all times and there is no space to socially distance."
• "Needs better shelf management. Too cramped a place."

Additional Services and Community Engagement

Pros:

• "Impressed by the measures being taken too protect the customers from Covid."
• "The Sweetmart is very ecologically aware and that includes recyclability too - and they are not precious about these things just full of common sense and care for the community."
• "Known the family from the first day of opening...service with a smile and i have always been looked after."
• "Legendary shop, community cornerstone."
• "The adjoining counter of Indian savouries is also good with Samosas and Onion Bhajis etc all available hot."
• "There is also a great deli..the naga pakora was delicious."
• "The hot food counter serve amazing dishes."