Address: The Mill, High St, Wookey Hole, Wells BA5 1BA, United Kingdom
Phone: +441749672243
Rating: 4.3
based on 710 reviews.
Accessibility
Pros:
"Ample parking, lots of things to do."
"There are toilets and shops available such as ice cream shop, restaurant with hot and cold food, and another cafe."
"Plenty of space on the parking. Has a large restaurant inside as well."
"Ample car parking space."
"Free car park. Toilets with baby changing facilities, cafe, ice cream parlour."
"Large car park and overflow car parks."
"Free car park and pristine loos!"
Cons:
"From car park to caves can be an uphill struggle for people with walking issues."
"This is not a suitable place for wheelchairs or pushchairs, sensible shoes are a must."
"You cannot take pushchairs inside and although I did see people in wheelchairs in the queue to get in I don't see it being at all possible to go in there with a wheelchair as there are quite a few stairs and low areas."
"Not the best for anyone in wheelchairs or pushchairs."
"Prams are not allowed in the caves and you have to park them at the front entrance, so be aware for people visiting with very young children."
"Be aware that the caves may not be suitable for you if you have limited mobility as there are lots of steps and the floor is slippery in parts."
"The caves are inaccessible by wheelchair but navigable by crutch users and worth every minute of it."
Attractions & Entertainment
Pros:
"Absolutely brilliant day out! Loads to do to keep the kids entertained, every corner there was something new to see!"
"Such amazing sights. You won’t see caves like these often, the lighting is fantastic and sets the mood perfectly."
"We had a lovely day out. There is a cave, 4D cinema, circus, playgym, old penny machines, mirror maze, crazy golf, dinosaurs to look at and dinosaur bone digging."
"Absolutely fantastic day today at wookey hole! The tour guide was great and the caves were stunning."
"A fantastic day out for the family! The cave tour is great; informative and interesting and the kids (7 and 3) loved it!"
"The fairy garden was good and the dinosaurs and cinema were great for the kids."
"The caves are a good experience for both children and adults."
Cons:
"Despite booking in to a set 15 minute slot we still had a 25 wait to get to the ticket booth."
"Caves were nice, but not much to see. We were finished in 30 min."
"Wizards Play Castle is good, but it is quite small considering people who go there are families with small kids, so there are so many kids running about and parents are all jammed packed together!"
"When you exit you can work your way through a very small dinosaur area. The kids rushed through it bored by the dinos."
"4D experience has limited capacity so if you miss a screening you will need to wait for the next one."
"Overall a bad experience. I know it is half term but they are clearly planning for these numbers of guests by operating a strict booking process, but there were too few staff."
"The actual caves element of the attraction is over in 15 minutes sadly, and was the only part we enjoyed."
Food & Dining
Pros:
"There is food on site but they do have areas inside and out if you bring your own."
"Restaurant is fairly priced with everything from sandwiches to a hot meal."
"The cafe has lots of seating, with a variety of food and very generous portions!"
"We stopped for lunch on site in the pirate themed restaurant the food is nice and a reasonable choice for all diets."
"The cafe was reasonably priced serving lasagne, chips, jacket Spuds, various pasties etc., along with a good selection of cold drinks and hot drinks."
"Hot Food around £10.99 (adult portion) was handmade and filling."
"The kids meal of chicken nuggets was good value and the nuggets were very tasty."
Cons:
"The food is dreadful and very expensive, all pre cooked under heated counters and around £10 a dish."
"The food menu is extremely limited."
"With all that I feel that the prices are extortionate the entry costs could be at least 25% less as they must make major profits elsewhere as the food and gift shop I found to be way overpriced."
"We come here a lot but the food is the only let down so aim to bring some of our own too."
"The main restaurant was a chaotic mess."
"Restaurant run out of chips and as usual overpriced food not worth it."
"An adult meal of sausage beans and chips was £10.50. It was ridiculously over priced."
Value for Money
Pros:
"A great local attraction with plenty to do. You can easily spend a day here and the entry price is very reasonable."
"Well worth a visit."
"An absolutely fantastic day out, well worth the entry fee!"
"All in all the price was great for the things you get to see and do there they also do blue light card on line when ordering tickets so you get %off well worth coming down to wookie hole I'd recommend to anyone."
"Wonderful value for money, so much for children of all ages to enjoy."
"So much for everyone! Brilliant value for money!"
"Absolutely amazing place to stay, food was tasty in the hotel, great variety of entertainment."
Cons:
"It would have been unbearable in peak holiday season."
"Generally I’d say this is starting to feel a little lands endy with a few tacky and dated exhibits taking away from the natural beauty of the area."
"The whole place is extremely overpriced. I think it’s missing some themed rides and outdoor play area."
"Lost a star due to long wait times and prices."
"The park as a whole is well kept, but a bit pricey on food so suggest packed lunch."
"Far too many people were on site and this was shown by the huge queues."
"Food was a little pricey (costing more than the entry) but substantial enough."
Staff & Service
Pros:
"We were even welcomed by the blue bearded wizard on the way in!"
"Guides are situated along the path to offer information about the Caves."
"This amazing cave system was brought alive by an amazing guide who was knowledgeable, interesting and witty."
"Our guide was keen and knowledgeable, he was very good with any stragglers, checking regularly if everyone was together and if anyone needed help."
"Staff were very friendly and helpful."
"All the staff are lovely and happy to engage a 4 year old about witches and legends."
"The caves themselves were amazing we saw the witch and her dog doogle as the staff member called it, the lights they have down in the caves give it its atmosphere."
Cons:
"I assume there was a staffing shortage today as it was noticeable."
"Our guide through the mine was good but it felt like he was rushing the tour."
"Overall a bad experience. I know it is half term but they are clearly planning for these numbers of guests by operating a strict booking process, but there were too few staff."
"We prebooked but still had to wait in line at ticket booth to collect tickets."
"The only down side to the caves was that there was no tour or audible devices available, so We didn't know the significance of any of the formations."
"Only thing I'd ask for is for there to be a quicker guide through the caves at a certain time for kids if there ain't one already, kids get a little bored of the stopping an talking."
"Unfortunately, we didn't have time to watch the 4D film."