Aluna Reviews Summary

Atmosphere & Decor

Pros:

• "If your looking for a great cocktail bar with a bit of theatrics, excellent music and a cool atmosphere, make this a stop!"
• "Good selection of food and drink and trendy decor."
• "Atmosphere and decor was brilliant though and excellent value for money!"
• "The atmosphere of this place is amazing! The design and concept is really cool."
• "A really fun atmosphere and friendly staff!"
• "The atmosphere of the place's also really cosy and quite high-end, so if you feel like treating yourself, this is the place to go."
• "Awesome bar. They have a great alchemy vibe going on, which I love, and with that comes a whole range of very creative original cocktails."

Cons:

• "Noisy, no atmosphere, overpriced mediocre food and cocktails."
• "Sometimes the crowd can be loud and can ruin the mood for a nice place for a cocktail."
• "Not classy at all music so loud cant have a conversation."
• "Nice cocktail bar with good food, but the music is just too loud for any kind of conversation."
• "It is not a club, so I have no idea why the music needs to be so loud."

Service

Pros:

• "The staff were kind and helpful too when offering suggestions."
• "Nico, Justyna and Gaby were fundamental to our experience! They gave us amazing suggestions for drinks, and their charisma was fabulous!"
• "Staff were very professional and provided excellent service as well."
• "The staff were friendly, quick to take our orders and kept checking in with us."
• "The staff were all really nice. Shout out to our lovely server Angela who took care of us so well, she is a real asset."
• "Staff were all happy to be there. Service was super fast and nothing was too much trouble."
• "The bar staff are extremely skilled at their craft."

Cons:

• "The service was veryyyy ropey to start with."
• "Service was slow though and an automatic service charge was added at the end for 3 of us which was annoying."
• "The service slipped below a good standard on occasions, with drinks taking far too long to arrive to the table."
• "The staff did nothing about this other than pretend it wasn't happening."
• "The staff were extremely hostile."
• "The staff need training in customer service and too unlearn their unconscious bias."
• "The waitresses were so lovely when we visited Aluna, unfortunately the same could not be said for management."

Food & Drinks

Pros:

• "The food was absolutely delicious, such rich flavours and great use of spices throughout."
• "Hands down, the best thai green curry I've ever had."
• "Absolutely fantastic food, went as a large group of 15+ and all were satisfied."
• "The food tasted great and was at the table in great time."
• "We had spring rolls, kung po nachos for starters, Thai red curry and sweet and sour) 100% recommend, delicious."
• "Food arrived quickly and was well presented, the Rainbow Bagel tasted amazing, highly recommend!"
• "The food was great; mainly Asian inspired dishes."

Cons:

• "Food was pretty average but the main issue was it came so quickly!"
• "Food was again very average and lacking in traditional flavours."
• "The teriyaki salmon tasted so fishy and it definitely wasn’t fresh."
• "Chicken was rock hard and sent it back it was like it had been put in a microwave to be warmed up and was left in for too long."
• "Food was good but not amazing for the price."
• "The main dishes left much to be desired."
• "The cocktails at Aluna, while interesting and different conceptually from other bars, are certainly not the best taste-wise."

Management & Staff Conduct

Pros:

• "Joe was a great host and we had a fab time with lots of laughs."
• "Angela was amazing, I have not been to a restaurant, for a long time, that put the customers needs first."
• "Our server, Aaliyah, was super attentive and provided a faultless service and always returned when she could see our glasses were almost empty."
• "Another big shout out to the bar man for making tasty drinks - definitely the best cocktails in Central Bristol."
• "Charlotte was an amazing waitress with a lot of potential to management."

Cons:

• "Manager was extremely rude towards us when we asked why we wasn’t made aware of the 1 night menu."
• "The manager was so rude and unprofessional in his approach to our situation, it was embarrassing."
• "Rude staff, it was absolutely hammering it down with rain so myself and 2 others decided to quickly get some shelter... Staff looked through the window and remotely retracted the shelter so that we were left stranded back in the rain."
• "They refused too even seat us because one of our party did not have ID."
• "We booked a table for my friends birthday and were very disappointed with our experience."
• "I feel the venue was poorly managed that day."
• "Overall we felt unwelcome and therefore will not be returning."

Pricing & Value

Pros:

• "Would highly recommend the bottomless brunch. Did the 11am sitting so had a great deal."
• "Aluna is great value - 2 courses!"
• "Aluna is slightly pricey but worth every penny in my opinion."
• "Great value for money! Although it started extremely slow and the first round of drinks too a fair amount of time to come out, Luke was fantastic and turned things around quickly for us."
• "The food was really nice and also a good price."
• "Yes, the cocktails might be on the pricey side but it’s definitely worth it if you like the best quality."
• "Great atmosphere and friendly accommodating staff."

Cons:

• "This place is overpriced and doesn’t live up to the hype in any way, shape or form."
• "The secret concoction was pretty overpriced for what you got (a small, weak cocktail, albeit tasty)."
• "Food was ok, but sort of pricey for what it is."
• "The drinks was very expensive for what they was."
• "Just a tad bit pricey, was £42 pp for food and two drinks each."
• "Bottomless brunch is terrible value for money."
• "For £10 a drink I would expect to have someone handing me silky sheets of paper on which to wipe my behind."