Burwin Motorcycles Reviews Summary

Customer Service

Pros:

• "The team is great, with Burwin Motorcycles you get a good service at a reasonable price."
• "Very reasonably priced, knowledgeable and approachable."
• "I would highly recommend this place, as it's friendly, efficient and good value."
• "The guys are friendly and knowledgeable and only offer good advice."
• "Manager and staff very helpful and friendly."
• "Thank you, Burwin Motorcycles, for your consistent excellence! Highly recommend!"
• "They really know what they're doing."

Cons:

• "The only downside was when i entered the workshop/garage/shop, i had to say excuse me. Nobody said how can i help you."
• "When they saw me they couldn't believe, and it was still one hour far from the closing time. I ask to change the part and the guy just look at me and turned his eye at me."
• "rang this so called bike shop up asked for 2 Tyre's this guy was very abrupt and said nah."
• "Extremely disappointed. Great way to lose customers!"
• "Pretty disappointed by the lack of service."
• "They didn't tell me what they had done to the bike or how everything in general was, I didn't get a receipt and had to go back to have the booklet stamped because they forgot that as well."
• "However I was just turned away and told my bike was to old and they weren't interested in helping me."

Quality and Efficiency of Service

Pros:

• "Took my bike in after being side-swiped by a Scooter and left with twisted forks... but these guys won't create a job where none exists."
• "Price as promised, very reasonable and a wide choice."
• "Just turned up and they done it then and there."
• "They jumped on it - plugged the hole and lubed my chain while they were at it...and had me back on the road within 10 minutes!"
• "Had chain adjusted, lubed and oil topped up for price of a pint."
• "7 am puncture on the front tyre... Thank you Mathew for sorting it out so quickly."
• "2 Metzelers fitted in half an hour."

Cons:

• "I asked them today if they could replace the blinkers on it and they refused because, and I quote: 'We don’t work on Chinese bikes.'"
• "However everything was very rushed, both when dropping the bike and picking it up."
• "I had also asked them to fix the bar end which they didn't...a couple of days later It fell off and I lost the piece."
• "They didn't tell me what they had done to the bike or how everything in general was, I didn't get a receipt and had to go back to have the booklet stamped because they forgot that as well."
• "When I went back to take my motorcycle they told me that they change the rear pad... I saw that the rear pad was never changed."
• "They had fitted the WRONG BEARING. It didn't fit, WASN'T EVEN FOR MY BIKE."
• "The cleaner next door told me that the shop has been shut for 2 months (as of November 2023)."

Value for Money

Pros:

• "Really nice guys. I'm not very experienced with bikes and they could have easily taken advantage of that to make a few quid off me."
• "Rare to find a mechanics that I genuinely trust to be honest and give a fair price, which these guys absolutely do."
• "Burwin Motorcycles offers an affordable price range that is highly competitive."
• "Great place sensible prices."
• "Great staff reasonable prices."
• "Very well priced as well."
• "They charged me £65 a tyre including fitting it. So my total was £130 for 2 michelin tyres fitted. Good and quick."

Cons:

• "Burwin isn’t cheap, but the guys there are accommodating, quick and knowledgeable."
• "Very bad service and customer service. I took my bike there for an emergency and they started telling me that the bike was too old and i had to take it away."

Trust and Honesty

Pros:

• "These guys live and breathe motorcycles. They seem to intuitively know what's wrong with your bike without lifting a spanner and on several occasions they've fixed minor niggles on the spot for free."
• "Always courteous, honest, efficient, well priced, and very knowledgable."
• "They are professional honest mechanics that know what they are doing, they will also fix your bike to the highest standards and what they charge is reasonable."
• "So nice to find a bike shop that prefers to keep my bike safe and running than to take advantage."
• "The team at Burwin Motorcycles not only fixes the problems but also offers valuable advice on maintaining the engine."
• "These guys are very friendly, honest and easy going. Something you see very rarely nowadays."
• "They're really affordable and will always run something by you before they do any work that wasn't expected or agreed upon beforehand."

Cons:

• "Lesser mechanics might have fleeced me, but these guys won't create a job where none exists."
• "I also appear to have fallen foul of the 'your steering head bearings need changing' thing."
• "They had fitted the WRONG BEARING. It didn't fit, WASN'T EVEN FOR MY BIKE."