Costco Milton Keynes Reviews Summary

Customer Service

Pros:

• "The lady in customer services was absolutely amazing. So understanding and friendly when my membership card was declined."
• "The cashier could not have done any more .... she was polite and very helpful from time I arrived at desk to time I left."
• "All Staff go above and beyond for everything."
• "Friendly staff who are always helpful."
• "The person who served us was very helpful and professional."
• "Really friendly staff."
• "I am very happy with the shopping at Costco “ Milton Keynes “ I always been doing shopping there in person but now my condition has changed I have to travel on my own and I have no one to help me I have tried online now first time and I’m very pleased with the service and help I got extremely thankful to all the staff for their help."

Cons:

• "Recently, an employee named Ebenezer shredded her card without asking questions."
• "Very unfriendly and unprofessional, ridiculous policy to have to leave all our shopping bags at the entrance."
• "Such unbelievably poor customer service."
• "The only downside is how busy it can get means that there's often big queues and sometimes staff aren't very patient."
• "Low quality and unskilled staff with unethical behaviour toward customers which is awful."
• "Terrible service from tire center."
• "We were served by the cashier Nadia, who showed unprofessional behavior."

Store Layout & Stock

Pros:

• "The shop itself is full of all sorts of products from meat to golf stuff it has a wide range of stock at good prices."
• "The store is always clean, friendly and well stocked."
• "The store frequently updates its inventory, introducing new and exciting items to explore during each visit."
• "Great selection. Spacious layout. Team have quickly answered questions."
• "One of the standout features of this Costco location is its vast and diverse selection of products."
• "Products are great and they had a lot of sample stations today."
• "It's a bulk buy food store, with some clothing and goods on sale too. Always well stocked, clean & tidy."

Cons:

• "However, the membership fee is quite high at £35 (so you have to save that much to break even) and the items sold varies, so items might not be available every time you go there."
• "Used to love shopping here as store and staff great, but BEWARE my van broken into and bike stolen during daily light CCTV."
• "This was my last visiting although my card has not been expired yet."
• "Unfortunately the place has lost its attraction. The bargains aren't what they used to be, the offers are disappointing and the selection of products I want to buy have fallen."
• "They've shifted things around in the store, tacking on several minutes more to one's average shopping time, as hapless customers wander around in dazed confusion looking for items which have moved shelves, seemingly without rhyme or reason."
• "Selection of items I feel is bit less in Milton Keynes when compared with Watford."
• "Lots of things I wanted no longer stocked."

Shopping Experience

Pros:

• "Entry for members only. Spacious and worth to become a member as I could buy all groceries, food stuff, vegetables, fruits household items, beverages, important automobile accessories, clothing and so on in a single visit."
• "It's good for buying items in bulk, as they are cheaper than most supermarkets."
• "Always fresh vegetables, meat, fruits you name it."
• "Easy to move around once your in the store, products are good."
• "The quality is fab and the fresh stuff is AMAZING."
• "Big car parking spaces that you can properly open your doors, large warehouse style interior and good prices on most items."
• "Good place for buying bulk household goods like toilet paper, kitchen paper towels, wet wipes, laundry detergent at very competitive prices."

Cons:

• "We are soo disappointed with this Costco. We drove 50 minutes, had a good look around, our shopping took us over two hours, long queues."
• "Queue for food is ridiculous, more than 20 minutes to get to the front of the queue plus serving time."
• "Shame about the 2 hour parking limit, nearly come close to this many of times due to the massive queues."
• "The car park was full of people waiting to get a space!"
• "I visited on Saturday @ 14.40 and it was extremely busy the car park was full of people waiting to get a space!"
• "Yesterday 13th August 2021 the place was a nightmare. Staff and customers displayed no social distancing and many did not wear masks."
• "It was very busy today must be buying for the bank holiday coronation weekend, there was a queue to get in."

Value & Pricing

Pros:

• "Great place to bulk buy at low prices. Most of the items sold are really good quality and no quibble returns policy."
• "Very busy, but all the checkouts open so through very quickly, so much to choose from could spend thousands, prices are very good and staff are very helpful."
• "Love the hotdogs too and so cheap with a drink it makes the spend that little bit easier to take lol."
• "Great selection of products at very competitive prices."
• "Visited Milton Keynes Costcos in preparation for a recent engagement BBQ. Costcos is our go too for larger bulk buys and I must say they usually have everything that’s needed at better value for money prices in comparison to other supermarkets."
• "This was definitely worth the trip. The prices are really good here. The membership pays for itself."
• "The quality of produce is just too superior."

Cons:

• "However, I would stay away from the fresh salad and rather make your own. Theirs is overpriced and the quality of the lettuce, cucumber, tomatoes and onion is 'tired' and NOT pleasant!"
• "Costco used to be good, it used to be a really good location, but now their handing out memberships to anyone who can talk."
• "The products prices also are not at all competitive."
• "Slightly deceptive pricing though, vat is displayed in rather smaller prints which makes items appear cheaper!"
• "Prices are shown with, and without vat, so watch the labels carefully or you'll get a surprise at the till !!"
• "Husband just brought in red velvet cake, we tend to buy cake there because they are within our budget but the cakes are made very sweet."
• "Some good bargains to be had but not always cheaper than the likes of Tesco, Aldi, farm foods etc."