VisaHQ - Passport and Visa Services - London Reviews Summary

Customer Service

Pros:

• "The service and process are fast, detailed and reiterating again you get good customer service so I will definitely be applying for a visa here for my next adventure."
• "Erika was very professional and prompt to respond to any queries and always took proactive approach to ensure all necessary details were in order."
• "The staff is so friendly, courteous and prompt."
• "My assigned consultant (Charmine Feliciano) was a very responsive agent."

Cons:

• "Do not use this company. They say it’s stress free because they don’t do the work. You’re left with doing all the work and calling the embassy here and abroad."
• "Choosing to use this service was worse than going direct. Colleagues that submitted their VISA request without this support got their VISA in time, while I didn't."
• "This company are hopeless. Do not use them, at least for visas to Egypt."
• "I regret using their services. It was so inefficient and unreliable."

Efficiency and Speed

Pros:

• "I got my visa within a week."
• "They helped me get my Spanish Schegen Visa in record time."
• "Got my Dubai visa through them in no time last year."
• "I’ve got my visa for Japan in 5 days, as promised, thank you!"

Cons:

• "We have not kept to the express service deadline we paid for. You failed to update us until Thursday afternoon, the day before the flight."
• "After an initial bad experience with an agent, I was contacted by VisaHQ who made their best effort to resolve my issue."
• "No stars at all deserved! Just after the money. Lengthy form to fill in, money taken immediately, no sign of a Visa after 3 days."
• "Requested a Business visa for India and I am still waiting three weeks later."

Professionalism

Pros:

• "A very special thanks to Mara who went above and beyond to help with my Schengen visa application."
• "Very professional and proficient in their services."
• "My application was dealt with by Natalia.. I contacted her on more than one occasion and she was professional and extremely helpful."
• "Superb service. I felt like I was in safe hands."

Cons:

• "Absolutely horrendous. Please do not use! You can find much better visa services. The most horrific, rude customer service imaginable."
• "This is a scam! I paid £280 for them to tell me they could not process any requests."
• "The company is just a big lie and a scam! They offered me visa in 7-10 workdays and after 24 days they didn’t even let me know anything."
• "Very disappointing service, a let down, felt soo bad to my wife."

Value for Money

Pros:

• "They make the process much easier with prompt and informative service."
• "I just received my passport with my 2 and half years visa. I really want to say thank you so much VISAHQ for your assistance and your prompt service."
• "Absolutely excellent from start to finish. If you are unsure about applying for a visa yourself you must go through this company."
• "We found VisaHQ to be a most friendly professional company giving an easy to use service."

Cons:

• "They charge £46.80 for checking document only! You need to book an appointment via visa centre again."
• "It’s outrageous. I emailed them 4 times that I would not have the passport mailed to my address because I was traveling and will collect myself in their office. They still mailed it there."
• "Unfortunately, VisaHQ lied to me, offered bad advice, and almost lost some documentation."
• "Sadly I didn't get the visa on time for my business trip and at times I asked myself if there was something else that could have been done as I lost a lot of time and money."