The Edinburgh Dungeon Reviews Summary

Experience Quality

Pros:

• "The Edinburgh Dungeon was the perfect end to my visit to Scotland, with its vivid props and crew's performances perfectly recreating that period of history."
• "The actors are so amazing and the whole thing was very interactive."
• "The actors are talented and engaging, offering an immersive storytelling experience that truly captures the essence of Scotland's rich history and legends."
• "By far the best Dungeon I've experienced, most of the scenes are unique and really benefits from character interaction, theming and set pieces."
• "The actors and staff were amazing and the, bumps, scares, props and settings were so well done."
• "The entire experience was outstanding! A big credit to all actors who did a fantastic job of making it as immersive and ‘real’ as possible."
• "The actors never cease to amaze me! They are all so talented and hilarious."

Cons:

• "Looks like there is no difference between the day and night tours and ended up paying extra."
• "Not worth the money! To be honest, the staff is very devoted and professional but the “show” is very poor."
• "Some of the effects, like water droplets, become boring after they’re used in almost every scene."
• "Other guests sadly dampend the experience by phone usage and talking during the actors performances."
• "I expected something more real, it is pretty much a theater representation of things that never happened."
• "boring, not worth the money. the actors were good."
• "We were disappointed that a lot of the stories and interactions were exactly the same."

Value for Money

Pros:

• "Would definitely recommend! Definitely prebook.."
• "At the end of the tour you can if you want to purchase the photographs taken at the start and at £20 I thought that it was good value."
• "Definitely worth a visit, as a lot of preparation and rehearsal has gone into the show."
• "Superb creativity. Very good characters and plot. Worth every penny."
• "100% recommend to all! Buy tickets advance as you can save a bit of money :))"
• "Great value for an entertaining way of learning the gruesome history of Edinburgh past."
• "Looked to see what entry would cost without a pass, as felt it was worth at least £30 and was surprised to see it was less than that, well worth a visit."

Cons:

• "Not a cheap attraction either."
• "Star knocked off for them being card only!"
• "I think 15/16 pounds would be a more reasonable price though. Especially considering the silly cost of photos."
• "Was frustrated by the requirement to have everyone pose for a photo at the start of the tour so that they could be sold to you at the end."
• "£20 for the 3 picture they take at the start is an absolute rip off and no business ever need to charge £20 for 3 photos."
• "It's quite pricy though, can't use your phone inside, so you gotta buy the pictures they take for you (which is also pricy)."
• "Great way to spend an hour, very entertaining but have to knock a few stars off for the cost, entry slightly over priced."

Family & Child Friendliness

Pros:

• "The experience is immersive whilst still fun and safe for the family."
• "Great family experience. Was my teenager's idea to go."
• "Really enjoyed our visit as a family out 8yo had a lot of fun too."
• "This is a fun way to learn about Scotland's history that the entire family will enjoy."
• "We brought out two kids - 6 and 10 - and were joined by nieces who are 16 and 18. All the kids and adults enjoyed this."
• "Great interactive point of view of Edinburgh in the past."
• "Such a fantastic and spooky experience!! Enjoyed learning about the dark history of Edinburgh, all staff and actors were incredible!"

Cons:

• "Visited with my wife and 2 kids aged 13 and 10. It got a bit much for the younger one."
• "If your child is of a nervous disposition, give this a miss."
• "Great fun for adults but not children! My 9 and 11 year old were terrified."
• "Definitely not for kids. If you don't like being in the dark from start to finish and anything jumpy or spooky this isn't for you."
• "I suggest that no children under the age of 9 or 10 go there, quite a few kids were crying by the end, I could tell the parents weren't enjoying it."
• "Would not recommend for children below 12 yrs, child in our group was terrified the whole time."
• "It says no children under 8 - I know it depends on the child but I feel this is a bit young given the experience of a youngster in our party."

Accessibility & Inclusivity

Pros:

• "Having tried to go to several tourist attractions with a wheelchair user, this place is head and shoulders above the rest."
• "Staff are great, my partner has a sensitivity to strobe lighting and we were warned which parts contained strobe effects and was guided to a safe place to avoid them during the tour."
• "The venue is very well thought out with good access to toilets."
• "Bonus points for being lgbt+ friendly."

Cons:

• "After initially filling out the advice machine after visiting today... this rather strange looking cashier man was shouting loudly about being trans and misgendered by the previous customer."
• "Not suitable for deaf persons."
• "Women at the front desk was cheeky and rude, and denied us entry all due to our age?"
• "Also, we were treated very rude by one of the actresses."
• "I never seen any disabled entrances for wheelchairs - we went down a lot of stairs in our experience."

Staff & Actors

Pros:

• "The actors throughout were brilliant, really creating a scary, jumpy atmosphere."
• "The characters were superb and really added something special to the experience, hilarious and menacing at the same time."
• "All the staff and actors were incredible."
• "The actors did an amazing job alongside all the themed rooms and effects, plenty of jump scares and plenty of laughs as members of the group get picked on to do or admit to some funny crimes!"
• "The actors were perfect for their roles and we had some hilarious moments as well as frightening."
• "The actors are interactive and comical geniuses! They really must love what they do to put so much passion into submerging us all into the depths of grisly history!"
• "The staff was very entertaining and did a fabulous job."

Cons:

• "The worst thing is.. one lady in charge of the press ride who was rude to us."
• "A couple of the actors however could do with a lesson on staying in character."
• "Some actors (the judge especially) you can clearly see they are just rushing into the act to finish fast."
• "The majority of the actors were very bored, the props, rooms and most of the costumes and makeup were very amateurish."
• "The staff tried their best but it just does not work. It's like having a leisurely walk through darkened corridors while someone screamed incoherently at you in a Scottish accent."
• "The person that told us this didn’t give a damn, perhaps staying in character who knows, and simply ushered us to the way out."