The Albert Reviews Summary

Staff and Service

Pros:

• "The staff were the ones that made the night. They were incredibly friendly and helpful, nothing was too much trouble."
• "The staff were very helpful, friendly and attentive."
• "The staff are friendly, efficient, & knowledgeable about the menu & drinks available."
• "Staff friendly and reasonable pricing so unless you have OCD you have nothing to worry about 😊."
• "The staff were professional, polite and had us giggling."
• "Staff were brilliant."
• "The staff were all very pleasant and efficient."

Cons:

• "Service very slow, not enough staff on and we waited ages to order food."
• "Service could have been quicker as wasn't overly busy but had over 45 minute wait which is a long time for a carvery."
• "Service extremely slow, burger dry and overcooked and chips could only be described as scraps left at the bottom of the bag."
• "Food was excellent, cannot fault. However, staff brought the bill over before I asked for it."
• "No offer of sauces ie apple or mint."
• "However, I would have expected a member of staff would ask them to quieten down or leave if they couldn't behave, but they didn't do anything."
• "Staff seemed very rude to other customers and long wait for drinks."

Food Quality

Pros:

• "Absolutely fantastic and piping hot."
• "The burger and chips I had was top notch too."
• "Food reasonably priced and was well cooked and very tasty."
• "Generous portions and super flavour combinations."
• "The starters, of Halloumi Fries and sauce was lovely."
• "One of the best meals we have had for a long time."
• "The food was well presented and substantial."

Cons:

• "Expensive for what it is but understandable as pub trying to recover lockdown losses I would think."
• "Food a little disappointing. Liver a little overdone and belly pork very fatty, more than should be."
• "Food is very expensive for how little of a portion you get."
• "We have had meals before that were excellent but last night 9th Sept 2023 ..we took my mum ..my Husband had fish and chips and mushy peas the fish was over cooked and batter was flat and dark."
• "Cocktails on the menu, staff had to 'look up how to make then. mouldy strawberries in the cocktail and no apology from staff or alternative offered."
• "Food cold asked if it could be warmed bought it back same temperature."
• "Food was disgusting. Not dining there again."

Ambiance and Atmosphere

Pros:

• "Dog friendly - both inside and outside."
• "Lovely family friendly pub."
• "Nice, relaxed atmosphere which is helped by attentive, efficient staff and delicious food."
• "The place was spacious and comfortable to eat and drink in."
• "A lovely relaxed atmosphere, we will be back."
• "The atmosphere was superb and we all had a fantastic couple of hours in this delightful pub."
• "Very welcoming. We never had a reservation but managed to get a table even though the place was full."

Cons:

• "Nice place, great food friendly staff, no seats and had to sit in a pod outside on a rather chilly night and the heater wouldn't work."
• "As a pub, not so inviting once you've gone through the door as they now look more like a restaurant, with a pub in it."
• "Also not the cleanest pub I have ever been in."
• "A big smell of smoke wen walking thru the front door, not good for me as im not used to the smell anymore."
• "Booked the place as it supposedly dog friendly! This is not the case!"
• "Bar staff don't know how to pull a draft beef properly and absolutely no atmosphere in the pub at all."
• "First of all it was freezing in the pub."