The Sultan Restaurant Reviews Summary

Food Quality

Pros:

• "The food here is amazing, great atmosphere and service."
• "The food is delightful and delicious."
• "Great service. Superb portions. No greasy curries here."
• "Food was great good portion size."
• "The main dishes were outstanding also the garlic cheese chilli Naan were just as great."
• "The food was splendid, the staff were friendly."
• "The food was fabulous."
• "By far the best curry we've ever ordered."

Cons:

• "Food was very oily. Terrible service ever."
• "The food was oily, and they had animals running around the restaurant (RATS)."
• "Food was OK when it eventually came - booked a table for 8 then food arrived about 10."
• "The food arrived under cooked and raw."
• "The food is just not worth the high prices mentioned on the menu and the quantity of each dish being absolutely minimal!"
• "The food arrived stone cold."
• "The food was cold and congealed."
• "I had taken take away. Nawabi chicken spicy.. but the curry was very sweet.. it's tasted me like dessert.."

Customer Service

Pros:

• "Brilliant food customer service is top notch."
• "The staff are amazing and knowledgeable and will go above and beyond."
• "The staff were most welcoming and the atmosphere of the place was just lovely."
• "Jay was a gem! The garlic king prawn puri was epic."
• "Extremely pleasant and kind people. The service attitude is aim to please and cater for your individual needs."
• "Amazing service!! Great disabled access."
• "Fabulous food and great service from all the staff, Jay is a star!"
• "Service was attentive and professional. Waiter gave good advice on what to select as suitable accompaniment to mains."

Cons:

• "Very disappointed. Manager there was very rude and ill mannered."
• "The disrespect and disregard of children was shocking."
• "Service was incredibly slow."
• "Staff were quite difficult when it came to paying."
• "Great food lovely staff. However service is very slow."
• "Service the last time I went was very slow compared to what we've had before."
• "Waited over one hour for starters and further hour and half for mains."
• "The manager had a problem with my 1yr old Nephew making noise saying a baby is disturbing other customers."

Atmosphere and Decor

Pros:

• "The atmosphere is calm and relaxed."
• "The decor is very impressive, it really catches your eye even before you step into the restaurant itself."
• "The decor and ambience of the restaurant is beautiful and relaxing."
• "What a wonderful restaurant contemporary decor."
• "Very nicely decorated restaurant, reasonable prices."
• "Lovely restaurant and decor, fresh roses on tables."
• "Very modern and upmarket place."
• "Beautifully decorated as well. Nice and clean."

Cons:

• "Air con made it very cold but when turned off became quite oppressive - no happy medium unfortunately."
• "No baby change facilities - had to change tiny babies on toilet floor, no bin for dirty nappies."
• "Quite disconcerting that random 'guests' from hotel just wander in and out of the restaurant."
• "The room was like an office with random tables."
• "Don't bother booking a table valentines evening, 40 mins and not even served papadoms or drink."
• "The longest wait for cold food I have ever had and another family were treated so badly by the staff they walked out."
• "We waited 2:45hr for the food to be delivered (on a Wednesday!), and when it came it was stone cold!"
• "Went last night for my birthday... Service was ridiculously slow."

Value for Money

Pros:

• "Great service. Superb portions... Lovely and tasty and at a good price."
• "The food was lovely, I had the chicken tikka massala and garlic-cheese nan bread."
• "Delicious food, piping hot, delivered on time."
• "First home delivery, (we have eaten in the restaurant) great online ordering system, Delicious food."
• "Fantastic setup with quality food to match."
• "The food just melts in your mouth which is the best thing I ever had."
• "The nicest Indian I've eaten at, price are very reasonable."
• "Amazing service... Authentic taste. A lovely lounge to take pictures with friends and family."

Cons:

• "The reason I have only gave 3 stars is my night was let down by the absolutely shocking price of soft drinks here."
• "My only moan is that the soft drinks were expensive."
• "The food is just not worth the high prices mentioned on the menu."
• "The food took over 3 hours to come!!"
• "One of the special dishes we ordered were “Karachi Mughal Special” which was priced at £14.90 and was supposed to be a combination of chicken, minced lamb and king prawn- little did we realise that they literally meant 1 king prawn."
• "We waited for TWO HOURS just for starters and left before the main arrived."
• "The mains took well over an hour to arrive."
• "The food was bland and not seasoned, it’s very underwhelming."