Ayla Turkish Charcoal Restaurant New Brighton Reviews Summary

Food Quality

Pros:

• "The food is delicious and generous."
• "Food fresh and tasty."
• "The food quality was good and big serving."
• "The food is excellent and the service is brilliant too."
• "Absolutely fantastic. Great food and lots of it."
• "Absolutely incredible food. Portions are generous."
• "The food, as always, was exceptional. Portion sizes are fabulous."
• "Amazing food, great atmosphere, and according to my partner, the Sangria was lovely."

Cons:

• "Unfortunately the food was not as expected, the mixed kebab for two was not worth the price."
• "The worst thing was we were bother extremely sick the next day with D&V."
• "Absolutely shocking. Food not fresh and ...FRIES REHEATED."
• "My only question would be the need to have the background music so loud."
• "The ribs were a tad chewy but were really tasty."
• "I was really hopeful for a great experience here however, we arrived and were shown to a dirty table."
• "The food came out really fast but it was nothing to write home about. Bland, tasteless and VERY overpriced."
• "The food, as always, was exceptional. My only question would be the need to have the background music so loud."

Service and Staff

Pros:

• "Very friendly staff. Great menu."
• "Staff very attentive and friendly."
• "The staff went above and beyond, and you can tell that they enjoy their work."
• "Staff are extremely welcoming and attentive!"
• "The staff couldn't have done any more for us."
• "Fantastic food almost like being back in Turkey, friendly staff."
• "The service and hospitality is superb."
• "Had a super meal here. The meat was so well cooked. Service was great too."

Cons:

• "Poor customer service! Ok food but we did have to wait two hours for it."
• "The service was terrible, one meal never came and then eventually turned up."
• "Long wait for our food. Took over 40 minutes for our starters which was hummus."
• "We waited 25 minutes for a table, then we waited one hour to be asked if we would like a drink."
• "Where to start!!! When you are celebrating your brothers birthday and travels to your recommended restaurant Ellas Turkish Restaurant."
• "Awful service, got the drinks order wrong got the starter menu wrong."
• "Absolutely shocking service. The disconnect between the kitchen and actual waiting on staff is unreal."
• "The staff cleared the table. We then had to ask for the bill after another half hour wait."

Atmosphere and Decor

Pros:

• "The atmosphere is that of eating out on holiday, which surely adds to the dining experience."
• "It was one of the best meals we have had and a fabulous atmosphere to go with it."
• "Wonderful experience, nice ambiance."
• "The restaurant is spacious, light, and interesting with sculpted trees and lighthouses."
• "The restaurant is well kept and has a nice atmosphere, and the loos are spotless."
• "Menu caters for all tastes with starters, mains and separate lunch and evening menus."
• "Nice restaurant next to the sea front in New Brighton."
• "The restaurant filled up quickly and I am not surprised."

Cons:

• "The only thing the place is lacking is a cosy atmosphere. Maybe that was due to our visit being on a Monday for lunch."
• "The place was extremely busy and there were no spare tables for us to move to."
• "Where to start!!! When you are celebrating your brothers birthday and have to wait 15 mins for a menu."
• "Absolutely shocking service. Spent nearly two hours in the restaurant and when we received the main it was cold."
• "The restaurant was busy on a Saturday night so the atmosphere was great. Although it was busy, the excellent staff were always attentive."
• "Love Turkish food so we tried Ayla. Good service. Downsides - terrible, loud music and flashing lights."
• "Place is clean & bright. Attention to detail is absolutely spot on!!! Only 1 little thing that we could 'complain' about...we were sat with our backs to the door."
• "The toilets are at the very back and difficult to access with a wheelchair."