Smoke & Dough Reviews Summary

Service and Staff Friendliness

Pros:

• "The first thing we were really impressed with was the lovely, friendly service from Izzy."
• "Staff were lovely and spent time talking to me when they realised I was solo."
• "The staff were really helpful and looked happy."
• "Staff were friendly and helpful and always checking up."
• "Where do I start, very friendly staff above all else."
• "Staff were nice and always checking on us."
• "The staff was incredibly friendly and helpful."
• "Very good service from staff."

Cons:

• "I found this to be unprofessional."
• "We were met with another eye roll from a different member of staff."
• "Very bad service!! We waited a long time for the meat."
• "When we asked for the bill and it to be split 4 ways, we were met with another eye roll."
• "Although a pretty decent experience, the food is not at its finest... Very fatty meat, the steak was like shoe leather."
• "Staff are very rude."
• "The staff clearly wanted to leave and were tidying up around us, which made us feel rushed."
• "The only enjoyable portion of meat was the chicken skewers. Everything else was tough, overdone, bland."

Food Quality and Variety

Pros:

• "The bread and houmous was lovely! We really liked the onion focaccia."
• "My favourite was the steak which was a really good size and the chicken skewers which were lovely and tender."
• "I had halloumi with chips and salad - delicious, would definitely have it again."
• "The food, was cooked perfectly. Everything that should be, was medium rare."
• "The food was absolutely gorgeous and it's a great price too!"
• "Food was tasty, but nothing special."
• "Food was incredible, staff were very welcoming."
• "The food was good quality had a good taste."

Cons:

• "The steak pieces were tiny and tasted like they had been cooked a while ago."
• "The lamb and steak were quite fatty but he enjoyed it just the same."
• "The only half decent thing was the butter green beans."
• "None of the meats had been seasoned either. A very poor show for a meat restaurant!"
• "The chicken skewers were probably the best out of it all though not much flavour."
• "The food is clearly overpriced in comparison to the quality of it, £9.99 for a 9' Pizza is scandalous."
• "The staff were very polite and courteous asked if everything was OK and would we like more meat."
• "Very fatty meat, the steak was like shoe leather and we needed to ask for plates."

Ambience and Decor

Pros:

• "On a sunny day I’d love to sit outside and have a few cocktails so I’ll be back again."
• "Great night. 35 of us catered for. The food was hot fresh and tasty. A really good concept."
• "Atmosphere was great. Nice place, nice staff, love the decor."
• "The atmosphere was warm and inviting, and the staff was incredibly friendly and helpful."
• "Really enjoyable experience. Came here for lunch. The bread was divine."
• "What better words are there to express this place other than Amazing! Fabulous food, cooked perfectly almost every time."
• "Warm welcome, no queue when we went sunday eve, place only half full."
• "Absolutely amazing food! The breads are so fresh and warm with all the dips you could ever need!"

Cons:

• "Food was tasty, but nothing special. Now that we've been, I can't say we will be rushing back."
• "The atmosphere was a little quiet, but that didn't bother me."
• "It was midweek and raining when we went so L1 was quiet, only about 15 people in the Restaurant, and no atmosphere at all."
• "Didn’t enjoy the atmosphere mainly due to some noisy young children roaming around."
• "I wanted an extra round of drinks but noone came so we didn't bother."
• "Leaving an all you can eat hungry is a first for me."
• "The meats were all low quality and not particularly hot. Steak was tough, pork belly was fatty."
• "We didn't pay the optional service charge as for 3 people the £78.44 was high, without having 10% added."