Zizzi - Stafford Reviews Summary

Service

Pros:

• "The staff was very friendly and professional."
• "Really polite and helpful when we walked in to book."
• "Once we figured out the online ordering, the rest of the evening was flawless."
• "The staff were very friendly and helpful."
• "Service staff that go a long way further than above and beyond."
• "Staff were lovely."
• "The manager served us due to my allergy requirements, nothing was too much trouble."
• "Friendly staff and lovely atmosphere."
• "Very good! Easy parking, really close by. Warm welcome by friendly greeter."
• "Brilliant staff very accommodating and attentive, continuously checking in as well as pleasant small talk."
• "Staff goes out of their way to make us comfortable."
• "Level of service is great, with friendly staff."
• "Staff were friendly and polite, seemed happy to be there and pleased to serve."
• "Have been to Zizzi's before, but not this one. The other one (in Stratford-upon-Avon) was incredible. Fab staff."
• "Staff goes out of their way to make us conformable."

Cons:

• "Service was very slow. We saw at least 3 lots of potential customers walk away after waiting by the door to be seen for over ten minutes."
• "However the waiter didn't even realize that we got in, we were waiting very long to finally ask for menu, then again ask to take order, then again to get a bill."
• "Service was friendly but slow to the point where we decided against dessert as could sense it was going to be a long wait."
• "Service was very slow. We saw at least 3 lots of potential customers walk away after waiting by the door to be seen for over ten minutes."
• "Service was terrible they brought 1 of our meals out wrong which meant one of our party had to eat after everyone else had finished."
• "2 hours to get our food, impossible to get through on the phone asking for an update."
• "Ordered through UberEats, bag arrived sealed from Zizzis and they forgot to give us a Bruschetta as ordered."
• "Poor service, Ordered on Uber eats this evening, 2 hours to get our food, impossible to get through on the phone asking for an update."
• "Waited 25 minutes for starter which was barely warm when it arrived and not worth half the price it cost."

Food Quality

Pros:

• "The food was tasty and well presented."
• "Food was lovely, portion sizing was generous and good value."
• "Everything what we ordered was delicious especially fries in bolognese sauce, pizza and salted caramel brownie."
• "The food was amazing, we usually go to the Zizzi in Manchester or Derby so this was our first visit to the Stafford one but we will definitely be back."
• "The food way really good with a great portion size, especially following a day out walking, the 3 course deal had good portions."
• "I've tried the ravioli today and they were really nice, had tiramisu as well, delicate texture and taste."
• "This was a lovely relaxed environment following a family day out. The service was excellent, the manager served us due to my allergy requirements, nothing was too much trouble and I felt very safe as there were no nuts used on the premises."
• "Lovely meal from Zizzi's we had a Buyagift voucher, this comes with a set menu, 3 course meal. The choices are limited but varied so there is a decent selection to choose from."
• "Lunch today -thought the food was a bit expensive for lunch but would have been on par for evening meals. We ended up sharing a pizza (duo verde - vegetarian one) and fries and had coffee. The coffee was very nice and the food was absolutely fantastic, really enjoyed it and there was enough for both of us to feel full."
• "Food was excellent as usual. It was hot, tasty and portion sizes were good."
• "This is 5 star plus in my opinion! First visit for me and I was so impressed with the quality and standard of the food."
• "Great location, next to the shopping area, easy access, food is tasty, many options, it looks and it taste differently from what you get in the classic restaurants from the small towns in Midlands."
• "Great food and environment, can be slow service."
• "Good food. Good service. We had a voucher so felt like we got good value for money but not sure we would have the same feeling if we had paid full price."
• "Food was fabulous. The female staff looked smart and were very efficient unlike the manager who was very scruffy."

Cons:

• "My seafood carbonara pasta main was £16.50 and for that price I'd expect a lot more sauce, it was quite dry."
• "The food was cold and stale. I had to eat it as I didn’t cook anything else and because how pricey it is, do not like to throw away food."
• "We ordered 2 pizzas a garlic bread and bruschetta, the order arrived very late, no one picked up the phone at the restaurant so we could cancel it."
• "Food was nice although had to return my carbonara as the pasta was under cooked."
• "Couldn’t be more of a chain restaurant. The ‘chef’ heating up sauces out of a packet to add to pasta."
• "The chicken dish listed spinach as ingredient. Used as a garnish I would say. Trying to find it harder than a where’s Wally."
• "We ordered food at 18:30 and received the food 2 hours later."
• "When the food arrived it was stone cold. The food had clearly been sitting there for at least an hour."
• "Not enough choice on the mains section. Had chicken dish which was nice wrapped in ham. But starter was a bit disappointing and lukewarm when served."
• "All of the food had garlic in it so my dad couldn't have anything apart from a chicken salad with no dressing and 70% of it was rocket leaves also witnessed them using a microwave to defrost thing so the food isn't freshly made"
• "Out with friends for lunch to celebrate birthdays waited 3/4hr for meal when asked where meals were waitress gave us dirty look and when meals eventually arrived they were served quite heavy handily to table obviously disappointed as we had heard it was quite good needless to say won't be returning."
• "We ordered a meal to be delivered and it arrived cold and not edible it looked and tasted as though it had been cooked over and over it was awful and ended up in the bin we would not order from zizzi again sorry."

Ambiance

Pros:

• "Nice interior especially with the sun out due to the vast glazing, almost feels like being outside."
• "It was a lovely comfortable atmosphere to sit in."
• "This was a lovely relaxed environment following a family day out."
• "It's actually a lovely place, great decor and a nice view outside of the river."
• "The Stafford restaurant is a little on the small side though and felt like everyone was constantly squeezing past us."
• "Great location, next to the shopping area, easy access."

Cons:

• "We went on Saturday, was very busy and loud, we had to wait for service a bit."
• "Couldn’t be more of a chain restaurant."
• "It's actually a lovely place, great decor and a nice view outside of the river. Service was very slow."
• "Restaurant looks really nice inside."
• "Not enough choice on the mains section."