Kolkata Reviews Summary

Service

Pros:

• "Very high standards and the best kind service."
• "Brilliant food and great service, would highly recommend!"
• "Great service by friendly staff who actively made an effort to create a homely dining experience."
• "Lovely welcome on arrival and very attentive staff."
• "Service is first class, all staff are friendly and look after you."
• "The staff were attentive, friendly and gave us a completely starter."
• "Excellent service, the staff are only too happy to help and are very polite."

Cons:

• "The food is good but they always overcharge me when I collect in person."
• "The service received was very good, and the atmosphere was nice enough."
• "The wait on the food was a little long, but perhaps it was due to takeaway orders."
• "i drove all the way from chelmsford for a railway shift in didcot very hungry. i bought a take away for the first time without spoon or fork. i came back again next day order a takeaway and was told they don't provide spoon or fork. i have to eat with my hand. very very poor."
• "We had to ask for water twice."
• "It was just under £30 for 2 main courses and a rice dish which seemed a bit steep."
• "We felt like we were inconveniencing them with our presence."

Food Quality

Pros:

• "Being vegan we struggle with takeaway food. We phoned Kolkata and asked if they could cater for us and they were more than happy to."
• "The food was amazing! I feel like I might explode from trying to eat all of it!"
• "They prepare food really quick but provide fresh and hot."
• "Fresh ingredients, well prepared, nice place, tasty food, welcoming staff."
• "Takeaway delivery is always spot on and the food is consistently excellent."
• "All fresh & bursting with flavour."
• "The food was excellent and the service was first rate."

Cons:

• "Absolutely no taste to our takeaway apart from the very sweet flavour from the tikka masala."
• "The food hygiene rating is only a 3 out of 5, why! Sort it out."
• "Lamb passanda dish consisted of 5 small pieces of lamb in a dish of pinky red sauce."
• "The food is lovely but delivery times are incredibly erratic."
• "The briyani was bland but suits the needs of people who prefer less spicy food."
• "Mains as repulsive as starters - two of us left our dishes as meat was tough and sauces an absolute disgrace to the Indian cuisine."
• "Food absolutely disgusting. Starter of prawn pakora like a deep fried flipflop."

Staff and Management

Pros:

• "The staff really helpful and went out of their way to accommodate us."
• "Ali and his team are very attentive and knowledgeable about their menus."
• "The manager was warm, kind and incredibly generous."
• "The staff were attentive and a pleasure to meet-shoutout to Ali who helped make my 50th birthday meal an extra-special occasion."
• "Ali and his staff are incredibly welcoming, always engaging, remembering customers names and taking the time to get to know people."
• "Ali ensures you always have a good dining atmosphere and enjoyable experience."
• "The staff were very friendly and the service was excellent."

Cons:

• "Rude staff and poor keepers of indian tradition and protocol for serving customer."
• "We had to ask for water twice."
• "We felt like we were inconveniencing them with our presence."
• "The supervisor or manager on shift sounded very harassed."
• "It started with finding out their dining policy was main meal per adult which is very unheard of."
• "We found a piece of plastic in the bombay potato, my partner pulled this out her mouth having almost eaten it!!!"
• "My partner isn't a big eater and only wanted a side of bombay potato with her rice, however they forced her to order a main portion, insisting all adults must order a main."