Address: 98 Town Centre, Hatfield, AL10 0JP, United Kingdom
Phone: +441707630800
Rating: 3.5
based on 133 reviews.
Customer Service
Pros:
"Just wanted to say a big thank you to the man on the desk at the pharmacy."
"Customer Service was fantastic."
"At this location, most of the staff are usually very helpful and friendly."
"Big thank you to Charlie at Hatfield Asda, click and collect. What a great guy and a real credit to the store."
"The delivery driver was Rumel - I found him to be such a lovely, kind considerate gentleman."
"A shout out to staff in Asda Hatfield I was in there earlier and asked 5 staff different things. Each one of them went out of their way to help me and other customers too."
"I have to mention Caroline the lady who served me at the checkout She was very professional, so welcoming and friendly."
Cons:
"They don't look after customers and staff at all they treated them like slave."
"Never again, you know it's bad when customer services counter are not giving good customer service."
"Definitely a hit and miss Asda, the customer service is great sometimes then awful other times."
"The customer services are Rubbish especially Beth on twitter that totally ignores you."
"That Roger guy at customer service is so rude."
"Service Levels are none existent at this counter, priority is replenishment and not customer service."
"Rude staff, customer service out the window."
Store Cleanliness and Management
Pros:
"This is one of the larger branches of Asda with a large carpark including a pay at the pump only fuel station. The store is well stocked, clean and well managed."
"First time in this Store. Very spacious, clean & well stocked."
"The tidiness and cleanliness of the place and the politeness of the staff is just a mere reflection of how tidy and clean the surrounding town of Hatfield is."
"Polite staff. Clean store."
Cons:
"A somewhat depressed store in s depressing town."
"Used to be brilliant but it's being run into the ground by new management. Empty shelves, hardly any fresh bread."
"The experience was not good hence no stars the store is dirty disorganised and the staff are not helpful."
"It has been reported they've got rats and pigeons in their store."
"The toilets next to the Pharmacy were extremely unclean and the cubicle I went into had the seat missing which isn’t acceptable."
"The trolleys are bordering on disgusting. They are full of rubbish and some nasty things I would not like to try and describe."
"I visited Asda store Hatfield yesterday, oh my God! the toilet was completely bad! Very dirty to the core!"
Accessibility and Convenience
Pros:
"Large asda, has lots of disabled and child parking spaces."
"Lots of parking however it does get very busy as it's in the centre of the town."
"Lots of cars parked but still room for more ASDA have disabled carts for the shop."
"Nice, quite big and has a McDonalds by the entrance which is handy."
"Has wheelchair access..can get extremely busy at times especially when students come back after holidays in Sept,good for bargains."
"Car wash located in car park and a pay at pump petrol garage."
Cons:
"What a chaos! Nobody there doesn’t respect any social distance and not even the staff in there."
"During Covid-19, always so crowded with no social distancing what so ever."
"The worst shopping experience since the pandemic started...zero social distancing."
"Oh where oh where are the disabled scooters you say is in store."
"They closing one main doors and people have to go around."
"It is a massive store and it is often difficult to find items."
"Always problem with cash pay machine is really slow."
Product Availability and Pricing
Pros:
"You will find everything you need, items are well displayed with sign posts to lead you to all the sections."
"They have all products from groceries to stationary."
"The bakery products are absolutely delicious especially the biscuits."
"Great always do my shop here often, there's a wide range of variety foods."
"Asda is a great place to shop. They have a good selection of most things."
"Asda is a big store located across UK, with everything under one roof at a decent price."
Cons:
"When the store is busy at the weekend the shelf's are empty no one seems to be filling the freezers or milk with fresh supplies."
"On 26/10/22 I bought 2 x sets grey reactive dinner plates... Over the course of the next 2-3 months the plates cracked and chipped."
"I just opened the goods I bought from asda stores and noticed that these peppers are bad."
"I will only give 3 stars as i went to shop i bought food got to the doughnuts and great 2 packets BUT asda have put them up to 65p instead of 50p."
"There are 12 tills in Asda that are available, but only one in use."