Moti Mahal Reviews Summary

Food Quality

Pros:

• "Food is good."
• "The food is very good and everything is fresh made, I love it!"
• "Best starters! Punjabi samosa chaat is the best by far I have tried in anywhere."
• "We had the meat thali: the lamb, chicken curry and butter chicken served in small individual portions were all delicious."
• "The food was delicious my son like their cholle bhature."
• "The Food of this restaurant is delicious."
• "The food was delicious, lassi (yoghurt drink) came in huge tankards & was very refreshing."

Cons:

• "Samosas were crispy but uncooked from inside."
• "The food was very poor quality and very oily and greasy."
• "Food mostly a reheat job and even then not properly heated."
• "Very bad the food used to be good and it is not anymore we ordered thali non veg and veg and it had papadom that was served which smelled like it was 2 months old."
• "The food was cold and lacked any spices, making it taste bland and unappetizing."
• "Chilli paneer was terrible and did not taste Indo Chinese at all."
• "The food is really tasteless."

Service

Pros:

• "Great customer service since under new management."
• "Loved this place! Reminded me of my time in India. Staff were so friendly and food was amazing."
• "Very well managed under the new management."
• "Staff are friendly. Amazing atmosphere whether having a night with friends or family."
• "The staff is also very nice."
• "Staff members are very friendly and the restaurant refurb looks amazing."
• "Staff are really polite and are always asking if we are ok and if we needed anything else."

Cons:

• "Appalling staff behaviour, would not recommend at all."
• "The owner swore at my family!!"
• "We ordered samosa chaat which was awful the samosa tasted old and soggy there was no taste. The staff was really rude and had an attitude."
• "Very poor service from the waiters and management."
• "The 1 worker serving us was rude when we was calling him telling him that we are ready to order."
• "Communication between staff was not good at all."
• "The staff behind the counter at till has an absolutely awful customer service."

Price and Value

Pros:

• "Very reasonably priced."
• "Nice service and good price as well."
• "Absolute amazing meal, portions were fairly large."
• "A good place to eat Indian food."
• "Very good place for Indian snacks in Southall. Reasonable rates and cozy place."
• "A good choice for Punjabi food in Southall. Reasonably priced, good atmosphere."
• "Very good value for the very good quality of food."

Cons:

• "It was very expensive...I would not recommend anyone going to this restaurant and neither would I ever go."
• "Curry portions are slightly small for the price you pay."
• "They use to be very good. Sadly, not now. Prices up by at least 30%."
• "Spending 13£ not worth at all."
• "Just the price of our is whatever they want it to be at the time."
• "I paid £14 to get a mix and pick & choose of Gulab Jamin... most sweets are the same which i never asked for."
• "The mango lassi... although the jug was pricey."

Cleanliness and Hygiene

Pros:

• "The restaurant was clean and Tidy."
• "The restaurant looks great after refurb."
• "Food and sweets are top quality. Clean toilet facilities available here. Kids friendly place. Family friendly place also."
• "The restaurant is clean and welcoming."
• "Service is extremely polite, and the restaurant is clean and informal."
• "Clean place."
• "The place is newly refurbished and very clean."

Cons:

• "Absolutely horrible The dirtiest restaurant I've ever seen in London."
• "For hygiene that felt a bit lacking."
• "Poor hygiene inside the restaurant and toilet."
• "The only thing letting them down were there WC which were very bad."
• "This strictly goes against food hygiene and sanitation."
• "The only reason for 4 stars and not 5 is the toilets needed a serious clean & there was a strong smell of ghee (clarified butter) in the air."
• "We tried food at this place twice and we were disappointed both the times. The cleanliness of the place is also not great."

Ambiance and Decor

Pros:

• "It has fantastic decorations with each table being named a city in India."
• "Decent pricing, good location, nice vibes upstairs and very nice Indian decoration."
• "Innovative table names, food looked good."
• "Sitting area is nice as it is theme based."
• "Loved the décor, felt like I was India."
• "The restaurant has a very traditional Punjabi yet modern feel."
• "Its like being in mini india.. each table has its own train station name."

Cons:

• "If you are a Punjabi, you do not want to see Bhature folded like rumali roti and served."
• "Upstairs telly is too loud, they could have better sound system as people sitting next to telly can't have a conversation."
• "Don't just play dumb Punjabi songs all the time."
• "Tables were filthy anyway and the place itself is dull."
• "Management seem to be resting on past plaudits."
• "The only reason for 4 stars and not 5 is the toilets needed a serious clean & there was a strong smell of ghee (clarified butter) in the air."
• "Wasn’t blown away with the food, couldn’t believe how lame the jalebis were."