Chandni Chowk Reviews Summary

Customer Service

Pros:

• "Staff is extremely polite and friendly."
• "Mr. Vishal is one of the best person there he laugh with us, he enjoy with us he is the only one for whom we were going there for food."
• "Customer service was good, Aman Deep the girl who took the order was very polite, friendly, pleasant and had full knowledge of the food available at the premises."
• "Friendly and polite service."
• "The servers here are just wonderful and have great memories it seems."
• "Customer service is friendly and attentive, run by lovely family."
• "The staffs here are so lovely and welcoming."

Cons:

• "The waiter was very unhelpful and did not at all respond to any questions we had except for shrugging."
• "Appalling customer service."
• "There customer service left me in tears coz there was one man so so rude was literally fighting with people."
• "Staff are quite rude when you give feedback."
• "The lady at the till took the wrong order, didn't confirm that the food was for 4 people not for 6, and was overall rude in terms of hospitality."
• "Worst service ever the waiter was so rude I was in shock!"
• "The girl was very rude too."

Food Quality

Pros:

• "They made some delicious food for our film crew when we were filming close to them."
• "Nice chicken tikka and Chaats."
• "Kulfi falooda drink was really nice, gobhi parantha & mooli parantha were decent with good stuffing but not enough spice."
• "Portion sizes are great as well and is great value for money."
• "Definitely recommend their Gobi, Methi and Mooli pranthas."
• "Food always tastes authentic and freshly made, too!"
• "Their aloo/gobi paranthas, kadai paneer, malai kofta, chicken, punjabi samosas and biryani are delicious and one of the finest in and around London."

Cons:

• "Butter chicken was okish but lamb rogan josh was disgusting."
• "The sweets were a bit stale and tasted bad."
• "The quality of food was extremely poor."
• "Overall taste was stale."
• "The food was definitely not worth the price."
• "The food was just average."
• "Food was tasteless to say the least, chilli chicken was soggy and not chilli at all like it’s name suggests."

Hygiene

Pros:

• "Environment was good clean and good for family."

Cons:

• "Restaurant was look a bit unhygienic."
• "Overall poor hygiene."
• "There is no sense of cleanliness - whether it's the table, cutlery, water jug/bottles... Even the toilet."
• "The glasses and cutleries were dirty and extremely old."
• "Dirty, toilets smell, tables not cleaned, dirty plates not removed."
• "Hygiene was sub standard."
• "Filthy table, dirty plates, sticky floor, short of staffs, smelly toilet."

Service Efficiency

Pros:

• "Food gets out very quickly, so there is very little wait time."
• "Very fast service."

Cons:

• "Lack of service and staff."
• "Serving very very slow."
• "Service was pretty slow."
• "Slowish service(&there were only a couple of other customers there)."
• "Service was top notch and they are super lovely."
• "Food cold and never comes on time."
• "Cramped seating, starter came after mains and drinks came at the end."

Value for Money

Pros:

• "Portion sizes are great as well and is great value for money."
• "Affordable place."
• "Very delicious authentic food which is affordable."
• "Authentic flavours, good prices."
• "Excellent food and very reasonably priced."

Cons:

• "The food was definitely not worth the price."
• "The bill was expensive."
• "Smallest portions for high price!"
• "Main course was amazing with ten different dishes."