Address: 113 Glasgow Rd, Wishaw, ML2 7QJ, United Kingdom
Phone: +441698372965
Rating: 3.6
based on 164 reviews.
Customer Service
Pros:
"Staff polite and friendly."
"Great customer service in the drive through, even though it was busy and our order was miss heard, we were directed to wait in the grill and the changed order came out within minutes."
"This Branch for sit in is really good, the staff are friendly and attentive, on this occasion I witnessed staff helping a gentleman sort out something online that he was struggling with."
"Fast and friendly staff. Clean and bright interior."
"Very efficient and very clean. Alison who greeted us was brilliant and very good with kids and attentive."
"Very helpful staff. Could not do enough for us especially the two older ladies who were walking around clearing up."
"Food was lovely, staff were super accommodating, the security that was on today around 19:30 was only of the nicest staff members I've meet."
Cons:
"Ordered food online and never received it went up to the restaurant and they said there are nothing they can do."
"Drove through when asked what drinks were available the girl spoke to my husband like he was a bit of Dirt under her shoes."
"Got here and placed an order through the app, the staff came out and laughed at me as I was not with my car."
"Only 2 staff on the floor are helpful but ones behind the counter are rude especially to older people that don't understand the technology of the screens where you place your food order."
"Customer service was rotten was getting my order took at the drive through and the girl working on the comms was so rude tried to rush my order."
"When ordering the food I had to repeat order as staff too busy having a laugh."
"The staff in this establishment couldn't run a bath!! Twice I have went through the drive through and twice they have messed my order up!!"
Food Quality
Pros:
"On average for a McDonalds. Usually I order chicken nuggets and the food is usually warm."
"Great coffee! ☕🍔👌"
"Inside was clean and well manganese by mcds staff,food was nice although had to return and replace a Sprite as the syrup was empty and was a cup of soda water instead, replaced without any problems."
"An amazingly busy franchise but never had a problem with orders or food quality bar the occasional soggy chips."
"Food excellent but meal deal prices now way too high."
"No longer any restrictions post coronavirus. Screens working ok."
"They also have great food and amazingly clean toilets, definitely going back."
Cons:
"Anybody with allergies I would avoid twice now I've ordered a vegetable deluxe and received a chicken mcsandwich in a vegetable deluxe box if I ate it I would be really unwell!"
"Undercooked cold soggy chips."
"Yet again, the chips are raw not cooked, they don't seem to care that undercooked chips can make people ill."
"£13.79 for two large meals, (large 😂) chips were half full, cold & undercooked, not crispy, the mcplant burger was cold inside."
"Ordered 3 mcflurrys medium size. These guys are proper stingy, gave less than half the tub for all 3!!"
"Everytime the breakfast rolls are solid hard around the edges u could smash a window with them and hash browns are a soggy disgrace!"
"Went downhill. My kids love McDonalds but all too often the food is cold and slapped together. Never once have they got the full order correct, there is always something missing."
Facility and Safety
Pros:
"Clean and friendly."
"Reasonably good set up for drive through when busy, but can be difficult to get into click and collect parking spots."
"Very clean inside toilet spotless well done 5 stars if drive throw improves promise to review in a few weeks."
Cons:
"Lack of health and safety for drivers and pedestrians at this establishment, inadequate lighting entering this site after dark is an accident waiting to happen!"
"The parking and drive thru area are a complete joke, and to add to this they have placed they click and serve in the most awful place to get in and out of even in quieter times."
"The location ruins the place. Not enough parking, the drive through and store are cramped during busy hours."
"Generally really busy, which combined with the poor car park layout results in traffic snarling up in the retail estate."
"Floors in toilets and corridor outside in this were soaking wet and lien a skating rink. No warning signs... An Accident waiting to happen!"
"Parking is a nightmare, went inside and q was not too bad but all the just eat meant standing for ages waiting to get served."
"Touchscreens - huge lag when trying to select anything, very frustrating because you don't know if it's picked it up."
Order Accuracy and Efficiency
Pros:
"Used the drive through and had already ordered via the App. Excellent service and not too busy."
"Allison who is on shop floor is amazing and always makes everyone welcome...especially the children."
"Hadn't been to a McDonald's for 14 years so saw the screens and instantly staff members saw I was new to ordering this way and took over and helped me order what I needed."
Cons:
"Absolutely disgraceful we ordered food on the screen (supposed to be quick service) ended up waiting 40 minutes while staff were serving customers at window, tables were dirty, no signs of organisation."
"Biggest mistake McDonald's ever made was joining just eat. Total chaos, inability to communicate with drivers as they do not speak english."
"This has been the second time this has happened, they have forgotten half of my order."
"Quick service but 9 out of 10 times they forget something in my order."
"Food normally takes ages when you go to the drive through. Not only that but they mess up orders quite a lot."
"I tend to stop in here to do the lunchrun for work and the last 4 orders have all had things missing."
"The service is ridiculously slow now... before the refurbishment it was quick but now I'm waiting 10/15 minutes for a cone!"