Address: Unit G36, Bentall Centre, London KT1 1TP, United Kingdom
Phone: +448000121565
Rating: 4.7
based on 147 reviews.
Staff Professionalism
Pros:
"Probably one of the best decisions i’ve ever made... A great experience! I had my forth treatment with PATRICIA ABREU she's so incredible and highly professional."
"She was incredibly accommodating, professional, and helpful throughout the process."
"Fabulous consultation and treatment by Carmel. Her experience, great personality and delivery made me feel relaxed, and I am really delighted with the result."
"Dr. Arundeep is very professional and friendly and highly knowledgeable."
"I’ve been having Laser Treatment with Anna and she has been excellent! Always professional, thorough, kind and has produced wonderful results!"
"Monica was professional and provided a great service with a smile and without trying to sell me any more services during the time."
"She is highly professional and a specialist in laser so I feel very safe in her hands."
Cons:
"They didn’t listen and literally kicked me out."
"The staff are rude, sarcastic and always have an attitude."
"I don't have confidence in the people that work there."
"But that woman is a bully :("
"The lady at the reception is always so rude."
"Been there for laser for couple of time and always they gave you different and new without experience therapist."
"Lady dropped laser machine on me and she was very unfriendly and in the end don’t even told any aftercare at all… not going to recommend !!!"
Clinic Experience
Pros:
"Wonderful experience all round."
"The place is very clean following all Covid protocols and the staff are organised."
"It’s really easy to amend bookings online which is handy when you’ve got to fit things around school runs etc."
"Absolutely brilliant clinic. Beautifully presented and pristine made to feel very welcome."
"The treatment room and the clinic was very clean and tidy and my privacy was respected at all times."
"The facilities are excellent; easy to find, spotlessly clean and very efficient."
"All staff were polite, professional and informative about the services offered."
Cons:
"Unfortunately I didn’t see any difference which is frustrating."
"Personally I will not be coming back for laser as I have not noticed a big difference."
"This aspect proved to be quite bothersome."
"The google map is not correct, and it takes time to find the store."
"They have kept me waiting in the waiting room for both appointments I have attended."
"I wished this area were more accessible, but unfortunately, it wasn't."
"DO NOT GO HERE, Even though we have arranged the appointment day, when I go to the appointment, they either write it wrong in the system or they say they can't do it because they don't have time."
Treatment Satisfaction
Pros:
"I would recommend the treatments to everyone my results have been amazing!"
"I had the most amazing experience ever with Hana from this branch."
"I recently had two sessions of coolsculpting done, and I must say, the results are truly amazing!"
"The results of the laser treatment exceeded my expectations."
"I have had massive hair reduction."
"The treatment itself was virtually painless, thanks to Monica’s skills and products used."
"I saw an immediate reduction in growth after the first session."
Cons:
"This review is very late, I had a CoolSculpting session on 22nd September 2022 on both underarm (pits) costing £598, I think that the session went OK. It has been more than 6 weeks and no follow up call or appointment."
"The investment of money yielded minimal results."
"Really disappointed, i had 9 sessions on my underarm, its been 1.5 months since my last session and i am back to full regrowth like i never had any laser hair removal in the first place."
"The hair is growing back so I really wish I didn’t bother at all."
"Sadly, I had to give a negative review... I got grown hair after 3 days!"
"The clinic looks very professional but the outcome of the laser hair removal is not good."
"After a few months, I noticed no discernible difference—no change whatsoever."