Hermès Harrods Reviews Summary

Customer Service

Pros:

• "Great customer care from the team at Hermes Harrods location… in particular a special mention to Customer Advisor Billy."
• "Marita is not your average sales assistant - she is super kind and helpful and she goes above and beyond for you."
• "Bijal was just wonderful, I expected to be pushed away quickly due to how busy it was, but Bijal was so patient with me."
• "Daniel is very helpful, always patient and available to help me, Whenever something I’m looking for isn’t available he would make sure to let me know when it becomes available!"
• "He was very attentive and made sure I had a truly luxurious experience."
• "Billy truly makes the lux shopping experience amazingly enjoyable, smooth and transparent."
• "Visited Hermes Harrods on the 5/1, late evening. Finally, the sales associate- Kemis walked over to us with a big smile."

Cons:

• "THE WORST HERMÈS STORE IN LONDON (And probably WORLDWIDE)."
• "The sales associate was completely useless."
• "Not one person helped me. Even after a few hour wait, and I was notified, went down and no one came to me."
• "By the end of the day they never texted or called."
• "The SA was rude, abrupt and refused to answer simple questions."
• "Worst customer service ever! Staff just don’t bother serving you when they’re free and pretend they’re busy."
• "We’ve left very upset as it seems that Hermes is no longer interested in providing customer service."

Staff Knowledge & Helpfulness

Pros:

• "Wilder has an amazing knowledge of the brand and of what he is selling, with a touch of personality what makes the sale very special and fun."
• "She has extensive knowledge of Hermès and is always able to recommend suitable items she knows I'd be interested in."
• "Harrods Hermes is the only store check in stock before register queue. That’s so helpful because don’t waste time."
• "I am so grateful to Suriya for his sincere serving."
• "The service I would say was spot on."
• "She showed extensive knowledge of the brand and products with her friendly yet professional manner."
• "Winnie’s the sweetest SA! She made the entire shopping experience amazing!"

Cons:

• "The lady, with chunky, round frames and combat knee high boots who was putting people on the wait list was very rude and had an attitude."
• "The girl with the long black hair was so rude."
• "The SA with the funky glasses was rude and unwelcoming."
• "The most terrible staff you can meet, no one smiles, no service."
• "One of the worse Hermes store in London. Staffs are rude and unprofessional."
• "The worst costumer service ever!"
• "The staff here is very rude and unprofessional."

Shopping Experience

Pros:

• "It was a really nice shopping experience for Hermes and I really enjoyed it."
• "Both myself and my niece were so happy to receive what we after."
• "Always love visiting Harrods Hermes. This is my “go-to” Hermes store in the UK."
• "I would absolutely recommend him and his team everyday of the week.. very happy shopper😊"
• "Amazing shopping experience with Dahba Ami and Alpa Patel(manager)."
• "If you don’t have an afternoon free I don’t recommend coming here."
• "Looking forward to my next visit! Thank you"

Cons:

• "Well, it's a normal overcrowded shop, just as anywhere else."
• "I waited for more than two hours and the queue was never moved."
• "On arrival I am told the queue will be 2 hours when all I need is to drop off a watch that has never worked."
• "Really disappointing. Many items are only available for purchase over the phone, takes forever to get through."
• "If you don’t have an afternoon free I don’t recommend coming here."
• "They will put you in line to wait for about 2 hours... without telling you if the product you need is in stock or not."
• "After waiting 3 long hours for my turn to come."