Old Mother Redcap Hotel Reviews Summary

Food Quality

Pros:

• "The food was very good, I love veg and was spoilt for choice, also the beef was cooked very well, pink, just how it should be."
• "staff lovely and food delicious."
• "The choice and freshness of everything was top notch and very good value."
• "The food is always spot on and the staff are helpful and friendly."
• "We enjoyed some truly superb meals. Wonderful Bacon Cheeseburger, and, a really tasty Over-The-Top veggie burger."
• "the food was great, meat was tender and all piping hot"
• "The food was excellent, good portions, tasty and hot."

Cons:

• "The food was shocking we waited 20 minutes for the gammon to come out, the beef, was fatty and so was the gammon so much that the children couldn't eat it at all."
• "The roast and mash potatoes had a taste of vinegar."
• "Garden peas were cold, really cold."
• "The leeks were not cooked at all, chewy and raw."
• "11.95 for cold, uncooked food is a bit much."
• "The cuts of meats we received during the Sunday carvery were sub par at best, they were thin and full of fat"
• "Frozen tasteless veg..frozen pigs in blankets. No flavour at all here."

Staff and Service

Pros:

• "Lovely friendly, helpful, polite staff."
• "Very friendly and helpful staff as soon as we walked in."
• "Amazing experience and also dog friendly we rang ahead to double check and they love it for customers to bring their dogs as they have a set area inside so can sit and eat in peace and have your best friend with you."
• "the front of house staff was polite and very helpful"
• "Would recommend as the staff were very friendly and supportive of the group I took in for Christmas Lunch."
• "Very friendly staff and always like to help out to your need at all time and very friendly atmosphere."
• "The staff were very friendly and the food was fresh and very tasty."

Cons:

• "Very disappointed ☹️ slow service on a buffet breakfast, customers asking for refunds."
• "Good food staff could do with a pick me up as they seemed fed up, no smiles on faces, no friendly greetings, nobody asking if everything was OK."
• "Bloke serving the carvery was very rude to 3 of us on Sunday."
• "Both the girl serving the bar and the female manager on shift just had sheer arrogance"
• "The chef doing the carving could have been more polite."
• "The women serving the meat on the counter was rude & miserable."
• "The staff all looked like teenagers who had zero training."

Value for Money

Pros:

• "The food was great and very reasonably priced."
• "I would highly recommend to anyone who enjoy a great breakfast will definitely be visiting again real soon"
• "A take away service is offered whereby you can order roast dinners at very reasonable prices to collect in the evening which helps prevent food wastage - a fabulous idea!"
• "Large portions for a very reasonable price."
• "The beef was fantastic and the veg was alright but I can’t complain for the price."
• "This is a good price for the meal."
• "Excellent value roast dinner, extremely good value for money"

Cons:

• "Very disappointed and not value for money."
• "It cost us over £90 especially."
• "The food was shocking? We arrived at 6.30pm there was no turkey it had ran out so asked for beef it was uneatable really tough and chewy?"
• "It also says on the menu that children eat for £1 but we still ended up paying like £4."
• "The meat selection consisted of dried very fatty meat. Most of the food was cold and not much flavour."
• "£12.29 for a standard Carvery where your only given a thin slice of gammon and a fatty piece of beef, absolutely ridiculous!!"
• "The food was just about ok but nowhere near good value for money when you go on a Sunday because you pay almost double what you would during the week"

Cleanliness and Facilities

Pros:

• "The place had been tastefully revamped and looked spick and span."
• "The restaurant was clean and tidy."
• "Very new and very clean."
• "The inside looks much cleaner and inviting."
• "Easily accessible for my 92 year old mum with her wheeled walker and excellent disabled, easy accessible toilet facilities."

Cons:

• "Both the male and female toilets were disgusting, and the disability distress alarm cord was tied up in the male toilets"
• "You cannot get in! In fact in one cubicle the door won't even open properly because it wedges on the toilet seat."
• "Crumbs on the seats as we sat down."
• "No knives and forks at the table so we had to go and find some and menus and tables a bit sticky."
• "the staff were putting cutlery on the table presumably for the next day which is just not hygienic at all"
• "However, the toilet facilities are terrible. New and clean yes, but the ladies toilet cubicles are so small that they are hardly even suitable for a child."
• "The veg looked like it had been sat there for a week and was all over the floor."