Fernhurst Reviews Summary

Food Quality

Pros:

• "It came hot and well presented and was very tasty."
• "It was delicious, but far too much for me."
• "Food was amazing slight delay on wait times for food but being that busy it was expected."
• "Had the Chicken Jalcrazy. It was awesome. Loved every bit of it."
• "Had fish chips mushy peas granddaughter lasagne and daughter scampy all really good presentation lovely."
• "The breakfast was delicious would of liked the sausage cooked a bit more."
• "Food is actually really nice."

Cons:

• "The lasagne was over done and hard."
• "The half chicken was very dry and the smallest chicken I have seen not worth £9.99."
• "The food was not very good had a tuna melt the tuna was dry."
• "When they brought out our mains the fish was overcooked."
• "Steak was basically rubber and everything ordered including chips, onion rings etc. tasted store bought."
• "The chicken wings with well overdone and the burger tasted like it had been warmed a few times."
• "The pie was so solid that the 'Chef' should probably be in the building trade."

Customer Service

Pros:

• "The staff are great gotta give that. Very friendly and welcoming."
• "The staff went about it in great spirits and somehow managed to sort everyone out."
• "The best customer service I have ever received."
• "The two waitresses were pleasant enough and was working to their best ability."
• "Visited multiple times and faultless service."
• "The lady behind the bar was friendly and helpful."
• "All of the staff were brilliant and made sure you had a pleasant experience."

Cons:

• "The woman at the desk was so rude, no idea why she works there because she clearly lack all customer service skills."
• "We weren't asked if the meals were ok."
• "Whilst stood in front of him 15 minutes, he then asked if I wanted serving."
• "We had to shout over a waitress."
• "The service was so slow, two people got served before the guy had finished serving me."
• "Chris the manger is disgusting went to the bar today he shrugged his shoulders and walked away."
• "Manager had a disgusting attitude and was so rude and did not take us seriously."

Cleanliness

Pros:

• "The place was clean and well looked after."
• "Check-in friendly and easy."
• "Staff worked hard to keep the place clean."
• "The rooms were very neat and clean."
• "A clean, comfortable environment with friendly, helpful staff and great value for money."
• "The room was clean and basic."
• "It was clean and tidy."

Cons:

• "Poorly finished sealant round the bath and shower that had gone black."
• "Black mold in the baby changing and disabled toilet."
• "The room window wouldn’t shut, the bathroom was mouldy."
• "The large windows of the pub are dirty and could have done with a clean."
• "Dirty kitchen, under cooked pork."
• "Table was filthy."
• "The decorations around us such as lights and mirrors had translucent-white streaks from being wiped with dirty water."

Facilities & Maintenance

Pros:

• "Nice bedroom and bathroom but there is only one plug socket in each room."
• "Very quiet rooms with no disturbances and a good night's sleep."
• "Room clean and slightly dated. Bed was comfy."
• "Huge place with lots of room for many large parties of people."

Cons:

• "The whole place was falling apart!"
• "The restaurant was falling apart, roof caving in."
• "The rooms could do with upgrade."
• "Shocking to find there was only one plug socket in the all room for two people to share."
• "Very noisy in ground floor room heard door banging people shouting when leaving the pub next door."
• "The mens toilets. They were filthy and in need of repair."
• "Drab and outdated room and bathroom. Shower had to be on for 15 mins to get any hot water."

Value for Money

Pros:

• "It wasn't very expensive."
• "Prices are better than the town centre Premier Inn and match the one near the motorway."
• "Most disappointing pint of IPA for a long time though at £2.70 a pint you can hardly complain."
• "Would recommend over the budget hotels any day."
• "The beer is very cheap, service is fast and the atmosphere is great."
• "Food ok but you get what you pay for."
• "Friendly staff, reasonable prices and the food is a sure guarantee to put a smile on the family's faces."

Cons:

• "The half chicken was very dry and the smallest chicken I have seen not worth £9.99."
• "Steak was basically rubber and everything ordered including chips, onion rings etc. tasted store bought."
• "The portion sizes have been drastically reduced however prices remain the same."
• "Extortionate beer prices. Over £9 for 2 pints."
• "Went to my grandsons christening my son booked and paid in full the amount he was quoted and on the day was asked for £50 more as he was given wrong price."
• "Very poor service and my partners meal was inedible and sent back."
• "Absolutely will not be returning."