Aladin Kebabish Reviews Summary

Customer Service

Pros:

• "The staff went above and beyond to make the evening special."
• "Customer service was good here."
• "The service, staff was polite and responsive."
• "The service is very prompt and staff if super friendly."
• "Also the service is good we have been served by Muneer very nice person."
• "The staff are friendly and attentive."
• "Service was quick and staff were friendly."

Cons:

• "The customer service was the worst I’ve ever seen and there’s no consideration given to customer and the food was rubbish."
• "Staff extremely rude and unprofessional."
• "Staff told us to get out as they needed to clean, staff were very rude."
• "One particular waiter is the nastiest piece of work in hospitality, bad mouthing customers in his language with his equally incompetent female colleague."
• "Waiters have attitude and have no respect for customers, no welcoming smile, no thank you when taking money."
• "Very poor service. I was surprised that the restaurant demanded cash when we tried to pay by debit card."
• "Terrible customer service."

Food Quality

Pros:

• "The mix of ingredients were simple and very tasty."
• "Food was very good I never had an experience of authentic Pakistani cuisine in UK which I ate there pure Pakistani style."
• "Can’t fault the meat dishes, especially nahari and paya, which are so delicious."
• "The curry was fantastic, biryani very tasty."
• "Nihari taste freshly prepared and roti is fantastic."
• "Food is cooked well with an excellent balance of spices."
• "Delicious and authentic cuisine."

Cons:

• "Naans were under done and soggy and chutneys extremely watered down."
• "Nihari was very thick had smell in meat and was cold."
• "Karachi style biryani does have a fragrance of Karachi style Biryani but doesn't have the same taste."
• "Seekh Kebab was probably the least favourite very dry and not juicy enough."
• "Mixed grill had bad chicken and lamb pieces."
• "The korma was extremely disappointing seemed microwaved from frozen, The behari boti was not fresh but boiled meat coated with masala."
• "Chicken Bihari boti was just ok, and haleeem was good but not outstanding."

Ambiance

Pros:

• "The restaurant's ambiance is warm, informal and inviting, providing a comfortable space to enjoy the flavorful dish."
• "The decor is lovely, lots of beautiful paintings and traditional decor."
• "Nice cozy environment."
• "The atmosphere was amazing the smell and the colors with beautiful music."
• "The decor is stylish yet comfortable."
• "Interior is designed beautifully."
• "The interior of the place is maintained at low, dim light but isn't much appealing the eye."

Cons:

• "The ambiance, though vibrant, feels bit crowded and loud."
• "They had GEO Tv running on a screen which was big turn off."
• "Atmosphere was upgraded but no improvement. Has a very bland and cold feel."
• "The blue and purple paintings and lights gave a sort of dim and dull ambience."
• "Decor and furniture was below average, and toilets were outdated, broken and shabby..."
• "Has a very bland and cold feel. Staff seem untrained and not the best service."
• "Toilets r disgusting and filthy Lotas."

Value for Money

Pros:

• "Food quality - justifies pricing."
• "The price was very good and the food quality and quantity was super."
• "3 men fed to capacity for £20 each!"
• "The prices were also reasonable for the portions."
• "With the reasonable pricing I'd definitely recommend it."
• "Price is very reasonable and staff is courteous and professional."
• "Prices were great and a very clean place."

Cons:

• "Very poor service. I was surprised that the restaurant demanded cash when we tried to pay by debit card."
• "The mixed grill is very pricey according to the few items they put in it."
• "Prices have increased drastically."
• "Shocked at how high the price have become now. £14 haleem and £16.50 for nihari."
• "Very pricey for what it is!"
• "Paid £11 for literally sauce and a few potatoes with a little bit of meat."
• "Prices have increased significantly, quality has decreased and no care is shown to loyal customers."

Payment and Service Efficiency

Pros:

• "They do have a free cash machine right outside Restaurant’s entrance."
• "Service was incredible fast within 5 mins was served."
• "Table is service is hugely improved even at busy times."
• "The service at Aladin Kebabish was exceptional. Our server was knowledgeable about the menu and made some great recommendations."

Cons:

• "They took 1 hour 15 minutes to take our order. Then the order came late."
• "They don't accept card saying the card machine is not working! I had to go to the cash point to take some cash because they want the cash!"
• "Plus they don't take cards which these days are the cause of concern and I would question why not."
• "They would not accept cards, have to bring cash."
• "And the end is when u go to pay at counter their machine is not working and need to pay cash."
• "It is a cash only restaurant and i asked them before sitting that i don’t have cash and they said card is fine but when i was paying the person was so rude and telling me that it is cash only."
• "The other annoying thing was they only take cash."

Cleanliness and Maintenance

Pros:

• "The fish aquarium is one of the nice features as the fish seem to be well taken care of and happy."
• "The toilets were clean when visited."
• "Nice comfortable environment."

Cons:

• "Toilets were disgusting and there was no heating at all when there was minus 2 temperature outside."
• "Have one toilet, doesn't look very nice, need some effort to keep it clean and dry."
• "Very unhygienic place."
• "The resturant has s dirty sticky feel to it, the toilets awful with view of a very very dirty kitchen."
• "Bathroom was dirty, fish-tank glass from outside was dirty."
• "Toilets were absolutely filthy and disgusting."
• "If you are looking for filthy restrooms, bad service, average food in a dump of a restaurant then this place is for you."