The Carrington Arms Reviews Summary

Food Quality

Pros:

• "The food was amazing."
• "The food, i have to say, is delicious and well presented."
• "Food arrived promptly and was cooked to absolute perfection."
• "The food was delicious especially the scallops - probably some of the best I have ever had."
• "The food was excellent!"
• "Without doubt, the most flavoursome fillet steak we have ever tasted."
• "The food was great, as always and not too expensive for the quality of the ingredients."

Cons:

• "Steak was slightly over cooked, definitely more medium well than medium rare."
• "There seems to be a lot of grease in the air, particularly if you sit in the lower half of the restaurant, you'll end up smelling of it for the rest of the day."
• "Nothing special and a bit pricey."
• "Sadly doesn't leave the impression it used to many years ago when it was known for basically only serving excellent steak."
• "Unfortunately we were disappointed with the food. The steaks we had was flavourless, although well cooked, and the sides were also poor."
• "The pork dish was very dry."
• "Although the steaks were exemplary - the fish of the day was INEDIBLE and had to be sent back; the chicken was dry and tasteless and the gammon horribly salty."

Service

Pros:

• "The staff were friendly and attentive and the menu choice was good."
• "Staff are friendly and attentive yet they give you space to enjoy your meal."
• "Staff were excellent. Attentive without being overbearing and only a smile away if you needed anything."
• "The staff is brilliant, helpful, friendly but professional."
• "Upon arrival greeted by a very polite and helpful bar staff."
• "The service was perfect.. all orders taken swiftly and had great knowledge too."
• "Staff were attentive without being over the top."

Cons:

• "The response I immediately received from the 'director' was - 'Thank you for your feedback. As I am currently recovering from surgery and not in the most empathetic of moods, I will leave it there.'"
• "The night was marred by the nature of the general manager who was unfit for the position in my eyes."
• "Once seated we had to get the waitress attention every time, to order drinks, food at the end of the meal desserts came but coffees forgot."
• "I got the impression they simply didn't care about whether we had a bad meal."
• "The service received from the (i assume) manager wasn't the greatest and made me really anxious."
• "They staff were not very polite or helpful and even though my partner requested and was told they would write Happy Birthday on the plate of my dessert with a candle.. they forgot!"
• "No one was bothered if we had enjoyed the meal just young staff who clearly wanted to pack up early."

Ambiance and Venue

Pros:

• "Room was lovely, bed was a bit creaky."
• "The room was spacious, very clean, large bathroom and peaceful."
• "Beautiful surroundings and friendly staff, excellent!!!"
• "Great service, excellent venue, and amazing steaks!!"
• "Forget the restaurant chains and the norm, come here for a truly unforgettable experience."
• "The rest of the staff are very attentive - demonstrating top end restaurant service."
• "Venue was really big and spacious, did look somewhat posh."

Cons:

• "The tables and chairs feel like you're in an Indian takeaway and the artwork has the feel of a chain hotel from the 90s."
• "We were sat in a corner, my only view was a magnolia wall and the over table lighting is far too bright."
• "My only criticism was that it was too cold in the far end of the restaurant."
• "The decor feels generic and not special enough for the beautiful building, setting and food you offer."
• "The area where we sat was in a cold draft - it wasn't by the door either."
• "The lighting was gloomy unless you were sat near a window (which we weren’t)."
• "Dangerous design of bed as shown in the photo below."