KAL - Huddersfield Leisure Centre Reviews Summary

Facilities and Cleanliness

Pros:

• "This was our first visit with our 18 month old daughter very clean warm water she loved the baby pool perfect for her age and the baby slide my husband enjoyed the larger slides reasonably priced looking forward to visiting again."
• "Most importantly it is all clean and looks after and i really like that i could lock my pram away in a proper room so i know it would not be stolen or tampered with and when i got back it was still locked up 🙂 they also have a nice cafe in the sports centre."
• "Very clean facilities."
• "It's very clean and the number of people they allow in each session is well controlled so it doesn't feel busy."
• "The whole place is kept immaculately."
• "A fun family day out, pool is clean and warm."
• "Good sized and clean indoor pool with all accessories needed for swimming at all levels."

Cons:

• "The changing rooms are like the baltic."
• "The changing rooms are a bit dirty and could really do with a deep clean, especially the toilets inside the changing area."
• "Swimming Pool edges really could do with a weekly clean. Tends to be a bit dirty on most days."
• "The only let down for us was that 'Splash' is much smaller than we thought it would be."
• "Took the grandkids swimming and was disgusted with the level of cleanliness of the changing cubicles."
• "Looks like never clean since opened center, everywhere is dirty, nobody cleaning, females changing room horrible, all walls mucky, lockers never clean as well."
• "The changing rooms were filthy with some of the locks on the doors not working."

Staff and Customer Service

Pros:

• "The lifeguards completely on the ball at all times!"
• "The staff are fantastic. So helpful and so understanding."
• "Staff were friendly and helpful."
• "The staff was very helpful."
• "Started using my membership to its full. Decided to start using the gym. I dont do gyms. Its brilliant though."
• "Very accessible location, the staff on reception are polite and smile (welcoming and helpful) and a huge variety of activities are available."
• "We met this really nice worker called Ellie H and she was really friendly and helpful."

Cons:

• "Booked a squash court a week in advance. Rang up to change the time due to unexpected work commitments and they refused to change the court even though there are other times available, it's nearly a week in advance and won't refund. Appalling."
• "The poolside staff were rude and least helpful."
• "Avoid this gym if you have any kind of disability...the customer service is disgusting."
• "Stadium centre management not responding to customer emails or provide complaints procedure."
• "The people within the splash park such as the leaders didn’t seem very friendly at all."
• "One particular lifeguard was rude and so was the team leader."
• "What a terrible customer service team this gym has."

Value and Pricing

Pros:

• "1hr sessions for children up to 15 are currently £4.50 which is a great price."
• "And for the price too £15! 2 adults & 2 children cannot go wrong."
• "Loads of fun for all of us, very well maintained bathing area."
• "Cheap parking next to the centre."
• "Great value family ticket."
• "Reasonable value for family ticket."
• "Very much value for money."

Cons:

• "Fairly fun experience but very overpriced."
• "Overpriced, awful acoustics plus constant radio propaganda in the changing rooms."
• "It's very expensive for an hour swim £16 (family ticket)."
• "This could be the most expensive leisure center in northern England.£5.50 for a swim."
• "For the privilege of driving to the sports centre was then asked to pay £2 extra for not booking online."
• "Sadly you have to pay for splash park even when just wanting to swim or children too small for it, car park quite expensive."
• "Prices are different and higher when you get there!"