Address: 159 Montague St, Worthing, BN11 3BZ, United Kingdom
Phone: +441903207944
Rating: 5.0
based on 99 reviews.
Quality of Work
Pros:
"The skill of Aurum Jewellers is exceptional."
"The production was fast and the finished ring is perfect."
"They crafted a beautiful piece of jewellery that will be treasured for life."
"The quality of his work is second to none and I would recommend 100%."
"The craftsmanship is excellent and we have two beautiful, unique rings that are modern but have sentimental value."
"I am very pleased with the bespoke design and quality craftmanship."
"The ring is unique and beautifully made, above and beyond our already high expectations."
Cons:
"The impression I got was that it wasn't worth his while."
"I will never shop here and I will continue to tell people of my appallingly handled experience."
Customer Service
Pros:
"Andrew is a true professional and I would recommend him wholeheartedly."
"Aurum were extremely professional, knowledgable and very patient."
"Andrew & the team are just lovely. Very professional with great knowledge, patience and an eye for design."
"Andrew has been professional and pleasant throughout the whole process."
"Andrew and the team are so helpful."
"The customer service was excellent from start to finish."
"Throughout the whole process, Andrew maintained professional excellence, providing high-quality individualized customer service."
Cons:
"Customer service a lot to be desired. I felt like I was a nuisance asking Andrew to size and customise my Grandma's wedding ring for my upcoming wedding."
Value
Pros:
"We were surprised at the cost, less than we expected for something bespoke, hand made and uniquely designed."
"Making up charges were very reasonable and we have two gorgeous rings, totally unique to us."
"The price wasn’t high for the quality of work."
"We wanted a competitive price: tick."
Cons:
"We feel that there is little difference in cost between Andrew and others."
Design and Creativity
Pros:
"Andrew's designs went far beyond what we imagined and hope for and are truly blown away with his incredible designs."
"He listened to my ideas and came up with designs for remodelling an existing ring."
"I wanted something completely unique and new that no one had seen before as well as a sentimental piece of jewellery that had a special meaning behind it."
"Carefully listening to our likes and dislikes Andrew made suggestions for the design of our two wedding rings which are very individual and of superb quality."
"Andrew offered terrific service in designing and making an engagement ring for my wife of 38 years."
"Andrew worked his magic & a crossover design with Princess diamonds was created."
"I gave Andrew my vision and he created a masterpiece."
Cons:
"No cons were mentioned related to design and creativity."