Aurum designer-jewellers Reviews Summary

Quality of Work

Pros:

• "The skill of Aurum Jewellers is exceptional."
• "The production was fast and the finished ring is perfect."
• "They crafted a beautiful piece of jewellery that will be treasured for life."
• "The quality of his work is second to none and I would recommend 100%."
• "The craftsmanship is excellent and we have two beautiful, unique rings that are modern but have sentimental value."
• "I am very pleased with the bespoke design and quality craftmanship."
• "The ring is unique and beautifully made, above and beyond our already high expectations."

Cons:

• "The impression I got was that it wasn't worth his while."
• "I will never shop here and I will continue to tell people of my appallingly handled experience."

Customer Service

Pros:

• "Andrew is a true professional and I would recommend him wholeheartedly."
• "Aurum were extremely professional, knowledgable and very patient."
• "Andrew & the team are just lovely. Very professional with great knowledge, patience and an eye for design."
• "Andrew has been professional and pleasant throughout the whole process."
• "Andrew and the team are so helpful."
• "The customer service was excellent from start to finish."
• "Throughout the whole process, Andrew maintained professional excellence, providing high-quality individualized customer service."

Cons:

• "Customer service a lot to be desired. I felt like I was a nuisance asking Andrew to size and customise my Grandma's wedding ring for my upcoming wedding."

Value

Pros:

• "We were surprised at the cost, less than we expected for something bespoke, hand made and uniquely designed."
• "Making up charges were very reasonable and we have two gorgeous rings, totally unique to us."
• "The price wasn’t high for the quality of work."
• "We wanted a competitive price: tick."

Cons:

• "We feel that there is little difference in cost between Andrew and others."

Design and Creativity

Pros:

• "Andrew's designs went far beyond what we imagined and hope for and are truly blown away with his incredible designs."
• "He listened to my ideas and came up with designs for remodelling an existing ring."
• "I wanted something completely unique and new that no one had seen before as well as a sentimental piece of jewellery that had a special meaning behind it."
• "Carefully listening to our likes and dislikes Andrew made suggestions for the design of our two wedding rings which are very individual and of superb quality."
• "Andrew offered terrific service in designing and making an engagement ring for my wife of 38 years."
• "Andrew worked his magic & a crossover design with Princess diamonds was created."
• "I gave Andrew my vision and he created a masterpiece."

Cons:

• "No cons were mentioned related to design and creativity."