Address: 75 Victoria Rd, Worthing, BN11 1UN, United Kingdom
Phone: +441903206954
Rating: 4.5
based on 97 reviews.
Staff and Service
Pros:
"Thanks to Marketa and Chloe for doing my hair and pedicure Wednesday afternoon. Excellent service as always and 5 out of 5 for all your help and advice."
"The staff are so friendly, the service is outstanding."
"Our beauty therapists Lisa and Kiki were exceptional."
"I absolutely recommend the Beauty Island Sanctuary. Thank you Sally for your professionalism and kindness."
"The staff were all incredibly friendly and helpful."
"Lovely therapists ready to look after you from the minute you walk in the door to the time you leave."
"Emma who did my massage was welcoming, professional & friendly."
Cons:
"I WALKED OUT after TWO 'nail techs' did an appalling job of my nails and tried to blame me for asking for pink and whites when my nails are short."
"The therapist was on her phone which I could clearly see in her shadow and heard her pick it up multiple times and massaging with one hand."
"During a facial treatment I opened my eyes to find that the therapists mask did not cover her nose only her mouth."
"Customer service was the worst I've personally ever experienced didn't smile or even speak to us at all."
"The manager spoke to me like I was stupid and a child."
"The receptionist is very rude."
"The lady on the phone was very blunt and rude."
Facilities and Cleanliness
Pros:
"The Beauty Island Sanctuary looks great and makes you feel great."
"You really feel like you are on holiday."
"Having the whole spa room with the sauna to yourself is amazing and very peaceful."
"The place is beautifully decorated, the spa room is large, relaxing and pretty."
"The spa area is nice and a great way to relax before your massages."
"The place is amazing! It is huge, clean, staffed with warm, welcoming people and provides a lovely atmosphere!"
"Beautiful calming place."
Cons:
"Firstly there was no hair conditioner in the shower room.. bottle was empty..."
"The lack of cleaning on the day was evident and the floors were filthy and wet and were in fact a health hazard as they became incredibly slippery throughout the day."
"We found litter in the sauna room left over from a drink bottle in the ice bucket."
"The floors were wet and slippery in the establishment, and some of the doors were sticky as if place isn't cleaned thoroughly."
"There were broken and mouldy tiles in the shower and they had clearly been broken for some time as the floor was rotting underneath."
"It started when we had to step over broken and smashed glass bottles to get into the spa."
"Included in our package we had a foot spa which was not what I would have expected."
Value and Experience
Pros:
"Also very good value for money - will go again soon."
"The massages were just what we needed to ease stress and aching backs."
"I was made to feel relaxed for the time I was there and was very happy with the end result."
"Really lovely experience at Beauty Island Sanctuary. Has my eyebrows microbladed by the talented Ana."
"It was worth every penny and we will be back."
"I had a bikini and leg wax with Marzena - this was the least painful waxing experience l have ever had."
"Would 100% recommend! I’ll be back again!"
Cons:
"Very overpriced for what I received."
"Avoid this place at all costs if you are anxious or lack confidence."
"I believe that customers should be warned that the spa area itself is very small, as it is not a relaxing environment if there are more than two people."
"I was little dissatisfied as I booked 60 min Indian head massage and on the arrival they told me it will be 45 min."
"I think it was much expensive than what I got. I felt my money went in drain…"
"Not only did my “30” minute massage only actually last for under 20 minutes."
"I would strongly recommend you find out exactly what is involved in your day and look around because there are some brilliant spas locally."