Bear's Brownies Reviews Summary

Delivery Service

Pros:

• "Ordered around 3pm for next day delivery. Even choose the personalised service. Delivered next day."
• "They arrived the day I selected and were packed very well."
• "They arrived when expected."
• "Arrived the day after dispatch."
• "They arrived on time and were really delicious."
• "The brownies were delivered next day, with all 4 offices all receiving them within 30 mins of each other."
• "Brownies arrived on time with update on delivery times which were accurate."

Cons:

• "The delivery process was mediocre - APC is not as good as DPD from my experience, and they were delayed."
• "Unfortunately the order was not delivered nor attempted on the day and arrived two days late."
• "Just be aware the overnight delivery is an aspiration not a promise - even the day after that is not guaranteed."
• "This time our package was slightly delayed."
• "The order was delayed by a day (courier company changed the delivery date without informing the BB team)."
• "They were late. I checked the tracking and they were not picked up from the depo until 9.50 so little chance of getting there on time."
• "They were dispatched on the Friday and didn't arrive until the Monday."

Customer Service

Pros:

• "I would most definitely recommend."
• "Highly recommend this company."
• "Amazing customer service."
• "Fantastic customer service!"
• "Ashley was very helpful and quick to respond when I wanted to change the date of my delivery!"
• "I was kindly emailed by a customer advisor who wanted to clarify my special request."
• "Also I had contacted their customer service to change my gift message and their response was prompt and they made the needed changes."

Cons:

• "Only disappointing part was I paid extra for writing to go on a piece of icing which looked like a sharpie pen also was not the neatest writing either ‘ it was all smudge."
• "Poor service I received a free postage discount code on my next order after my purchase went to use this week and the code is not working."
• "There was a slight delivery issue with my order."
• "Lost me as a customer and I'll not recommend them to anyone else."
• "And they don't care."
• "Tried contacting customer support, got an impersonal and uncaring response, and no response to my second email."
• "Appalling customer service."

Product Quality

Pros:

• "The brownies were much appreciated and a welcome treat for the family and they especially enjoyed the blondes."
• "Friends fedback that they were the best brownies they had tasted."
• "She really loved them and they went down well with her friends too."
• "They looked, smelt and tasted amazing."
• "The brownies were delicious, very moist and full of flavour."
• "Absolutely delicious and AMAZING brownies."
• "Really rich and indulgent and taste just amazing."

Cons:

• "Would not recommend, many better, cheaper alternatives out there."
• "Very expensive for what you get."
• "Biscoff and cookies and cream were not that great."
• "The Fudgey ones are small and thin."
• "Biscoff - Again this brownie was kind chewier and heavier, not so gooey compared to the others."
• "The chocolate was too dark, they were drier than I expected, and not fudgy enough."
• "Whilst the presentation was great, they were a bit dry."

Packaging and Presentation

Pros:

• "They’re beautifully packed and delivered, freezable."
• "Beautifully packaged brownie selection box."
• "The packaging was so lovely."
• "Really impressed by the presentation."
• "Beautiful presentation."
• "They arrived beautifully packaged and with fast delivery."
• "Sent so quickly, overnight, in a beautiful presentation box."

Cons:

• "Unfortunately Fedex lost that first box."
• "Nice brownies, but ordered the Easter Hunt box and it was very disappointing. They were poorly packaged and damaged on arrival."
• "The name plaque was a bit basic on my most recent order."
• "The courier company delivery person left the box near the trash bin (very unhygienic place to leave a box of food items)!"
• "They arrived and were stale, he complained and was told that was not possible."
• "Most of the Jammie dodger & lemon blondies were outter edges & very dry crisp, not pleasant in mouth due to this."
• "The outer pieces of the blondies were a little dry and not necessarily 'soft and chewy' as advertised."