Reiss Edwards Reviews Summary

Customer Service

Pros:

• "They were very responsive to my questions and concerns."
• "During the application process, Kristine was very prompt and proactive with her communication."
• "Communications has been perfect, I was informed and supported at all stages of my application."
• "She was very polite, professional and kind and always quick to respond to emails and always kept me updated on how the application was going."
• "Maria demonstrated extensive knowledge, responsiveness, and patience."
• "She always got back to me immediately to all my countless emails and phone calls."
• "She was very responsive and helpful on short notice."

Cons:

• "Astonishingly, this supposedly professional law firm still needs to have a proper complaints structure in place."
• "Instead of taking ownership of their mistakes, they prefer to shift blame onto the Home Office."
• "Their incompetence in adhering to crucial deadlines is alarming and unacceptable."
• "This lack of organization in managing their portfolio of customers inevitably leads to crucial deadlines being forgotten and errors occurring."
• "It is disheartening that the customer has to remind them about important correspondence from the Home Office constantly."
• "They misplaced the bundle and tried to shift the blame onto the Home Office."
• "They even neglected to book a barrister for the hearing."

Professional Expertise

Pros:

• "Her deep understanding of the immigration system was evident as she provided invaluable advice and tailored strategies to meet my specific needs."
• "Special thanks to Maria Kaverina who has provided her professional service in my ILR application, which was granted in less than 5 hours, same day!"
• "Her dedication to our case was evident from the start, and she worked tirelessly to ensure that everything was moving forward efficiently."
• "Maria Kaverina was so helpful in my case regarding the skilled worker application, she responded to messages and calls so quickly and was very knowledgeable."
• "Zarish worked relentless hard to get us a quicker decision from the home office."
• "Her professionalism was exceptional, and we really appreciate the empathy."
• "Maria's attention to detail and ability to clearly explain the process were particularly valuable."

Cons:

• "I strongly advise against engaging the services of this legal firm."
• "Being 4000 miles away from your husband is a painful experience."
• "When the visa decision came through it was rejected."
• "These so-called legal firms need to understand the immense effort people put into earning their money."
• "We waited up to 9 months for a response due to the Ukraine Humanitarian crisis and the home office extending their processing times."
• "Despite being assigned a hearing date by the immigration tribunal, they dared to ask if the tribunal had indeed provided a hearing date just days before the hearing itself."
• "During the extended wait time for the visa decision, my husband and I struggled with the fact no decision had been made."

Client Satisfaction

Pros:

• "Even before I paid for their services they gave me so much help and advice."
• "The process went very smoothly with a positive result at the end."
• "Thank you for your exemplary service!"
• "I would definitely recommend Reiss Edwards to everyone!"
• "We got our visa approved extremely quickly."
• "I would definitely recommend Reiss Edwards as a reliable and effective legal firm."
• "I would definitely recommend the services at Reiss Edwards."

Cons:

• "Being 4000 miles away from your husband is a painful experience."
• "When the visa decision came through it was rejected."
• "We waited up to 9 months for a response due to the Ukraine Humanitarian crisis and the home office extending their processing times."
• "During the extended wait time for the visa decision, my husband and I struggled with the fact no decision had been made."
• "This lack of organization in managing their portfolio of customers inevitably leads to crucial deadlines being forgotten and errors occurring."
• "It is disheartening that the customer has to remind them about important correspondence from the Home Office constantly."
• "They even neglected to book a barrister for the hearing."