Halfords Autocentre Manchester (Stretford) Reviews Summary

Booking and Scheduling

Pros:

• "They fitted me in today without a prior booking and sorted the problem by the end of the day."
• "Within 3 hrs I was back on the road."
• "Booked in for free suspension check because the car was making a right racket. Turned out to only be a loose bolt on one of the shock absorbers which they tightened without charge."
• "Booked my car on for an MOT. Missed my first appointment and they fitted me in with another appointment for a Saturday morning which was convenient for me."
• "Dropped off at 8:30 and was done within no time."
• "I got the repairs/replacements and picked my car up the same day."
• "They were flexible about the time I should drop the vehicle (9am)."

Cons:

• "Booked in for a repair check as my car has some issues. I booked in, drove my car which is barely driveable only to be told that their system doesn't understand that they're busy and still allows people to book."
• "Having heard nothing all day we contacted them only to be told there wasn’t anyone available to check the tyre."
• "This branch was meant to call me to confirm that I should come in to collect car, however they did not. And so it delayed the whole process by at least a day."
• "I booked my car in, turn up, and they tell me it's next week!... No offer to fit me in this week just shrugs shoulders."
• "5 hours later I rang and got told it will be done just bear with them.......get to 5pm 1hour till they close (7 hours waiting) with no call i drove down and low and behold alloy still in the same place."
• "I dropped by at closing time on Sunday... the guy at the desk asked if he could help I said 'I was ju' that's right that's all I got to say before he said we are closing in 5 minutes no we can't."
• "I booked in over the phone 2 weeks ago and when I turned up, they said I had no booking."

Customer Service

Pros:

• "Cracking customer service, literally unrivalled... Pointed plenty of faults which I'm so happy to know because I can do something about them before it causes bigger more expensive problems."
• "The staff was very nice, smiling and very experienced."
• "Brilliant service from this branch. I needed 2 new tyres to get home to Scotland."
• "Staff really friendly even when they have to tell you of more work required."
• "Very professional staff, checked if I wanted something done in person before carrying it out, so that I didn't waste money on something not needed."
• "The staff were very helpful and professional at this Autocentre."
• "Friendly helpful staff. Explained clearly what I needed to know and answered all questions."

Cons:

• "I am totally dissatisfied with Halfords for 2 reasons. I was told on the call that I must replace my brake pads (was told wheel not spinning correctly) and rear coils to pass the MOT and I was told those will cost 400. I had no option but to pay. But, later in the day when I check the MOT status on gov.uk I realized that it only stated rear coil problem and nothing was mentioned about the brake pads or wheel not spinning, etc... I was very furious on them for having lied."
• "Worst customer experience I’ve had in a long time. The guy behind the desk had an attitude problem from the moment I walked in!"
• "Stay away BMW owners... Spent nearly £600 and the issue was back next day."
• "Complete, and utter disgrace, not to mention the general behaviour of the men working there… unprofessional and severely incompetent."
• "Rip you off if you are a female."
• "The guy behind the desk had an attitude problem from the moment I walked in!"
• "Avoid like the plague. We booked a free fault finder as per their website. We get there and they try to charge us £50 and have it booked under a safety inspection which is completely different."

Pricing and Value

Pros:

• "Halfords prices are very competitive."
• "Great price and took less than an hour."
• "All the work is guaranteed during one year which is very important particularly for a timing belt."
• "Halfords fitted four new Firestone tyres, 185/60/R15 84 H for £240."
• "Very competitive price compared with dealership, and my local garage!"
• "The price was very good."
• "Also agreed to price match to the cheaper online prices for my tyres."

Cons:

• "Car failed it's MOT as it needed a new front coil spring. Tried to charge me £410 for the repair!"
• "Halfords had charged me £148 for 2 back break pads back in march which cannot be used right now because they are worn!"
• "I was told the repair costs would be excess of £750, including £117 for 2 tyres (which most places do for £50)."
• "Experience was really bad, they failed MOT for my toyota yaris for both front coil springs, and gave a quote of £465."
• "Despite booking a time for my new battery to be fitted while I waited I was told when I arrived that this was just a drop off time only and it would be a good couple of hours."
• "Quoted me £130 for replacement parts on the phone which I agreed to, then doubled it to just over £250 when I turned up to collect the car."
• "Not too happy that I had to pay £161 for replacing the spark plugs!"