Sainsbury's Reviews Summary

Product Quality

Pros:

• "Better standard of fruit today in store."
• "Their fruit and veg. are one of the best supermarket stores in the area. Their fruit and veg last the longest... the rest is like every other supermarket look out for the bargains."
• "The best British cream cakes that money can buy."
• "The breads and especially the meat counter were fantastic and the lamb we bought was gorgeous."
• "They have a great variety of food and veg I like their fresh bakery goods household and clothing."
• "The food on the counters is as good as Harrods or any of the others but you don't pay the prices."
• "An exceptionally good Sainsburys. Aisles are wide and uncluttered, goods well displayed."

Cons:

• "The Cauliflowers were of poor quality. The green leaves were limp as opposed to crisp and fresh and should not have been on display."
• "How hard is it to make mac and cheese? Went to the cafe and ordered mac and cheese got pasta, butternut squash, cauliflower mashed together with a very watery cheese sauce."
• "The cucumbers I bought were too deteriorated to eat."
• "The blueberries I bought were too deteriorate to eat - I had to spit them out because I felt like I was going to vomit due to the taste in my mouth."
• "The loose Brussels Sprouts were completely yellow and had deteriorated to such an extent that it was impossible to select any that were edible."
• "The red peppers were waxy and prune like in appearance."
• "The Broccoli had started to turn yellow and one or two florets appeared black."

Customer Service

Pros:

• "Helpful staff, not crowded at 10.00 am."
• "Very friendly staff, I can always get what I want."
• "Staff treat people with mental health issues brilliantly and don't make insulting comments."
• "The staff were so pleasant and the young lad on the tills was as polite and courteous as I have ever come across."
• "Thanks to the helpful assistant who found what I was looking for on His store Aap."
• "Staff are always friendly and hardworking."
• "Great store, with friendly & helpful staff."

Cons:

• "Usual supermarket, but full of rude staff whose sole purpose in life is to run you over with their trolley."
• "Staff at the customer service desk is really unhelpful."
• "This must be one of the worst supermarkets. The staff are either too busy talking to each other to service the customers or they are eating chewing gum while serving you."
• "Another member of staff was very ignorant and unhelpful."
• "The last time I was in I got the most unhelpful member of staff with no customer service skills at all."
• "Customer service is the WORST of any store."
• "Unfriendly staff, mainly kids trying to avoid helping customers and talking to their co-workers."

Store Experience

Pros:

• "It's fine, has a huge range and the Argos is handy."
• "Good store and plenty parking spaces for those with cars."
• "Really good retail park, has everything you need in one place."
• "Love Sainsburys, nice Big Store. Great range of Tu Clothing and Great Range of Food."
• "This Sainsburys is huge. It's like shops within a shop."
• "Well looked after store. The staff are very polite and helpful. Good range of stock, with some decent deals and an enhanced range of more unusual products."
• "Big Sainsbury's with an Argos and Habitat. Great selection of cookware and large clothes section."

Cons:

• "It's pretty good for most things with predictable times for clearance bargains."
• "This is a big supermarket with a decent range of stock."
• "Really good store with a huge selection of items. The store is well laid out and aisles are roomy and easy to navigate."
• "Nice big store. Plenty of space to move around... Store well stocked and enough staff on duty."
• "The best supermarket in East Kilbride. Friendly staff, large range of food, clothing and homewares plus currency exchange and Timpsons."
• "This is the worst of Edinburgh's Sainsburys stores. Run down and dirty and although it is huge a lot of items aren't available."
• "Went in specifically to buy clothes, this department is very disappointing."