Address: 1 Phillimore Gardens, London, W8 7QB, United Kingdom
Phone: +442036685500
Rating: 4.5
based on 269 reviews.
Food Quality
Pros:
"The OG tonkotsu ramen was delicious."
"Ramen were tasty, with a perfect mix of salt and sweet from crabs."
"Delicious tonkotsu broth made by stewing pork bones for 20+ hours."
"Best ramen in London. Loved the new items on the menu."
"The ramen here is incredible! This is located on the first floor of the Whole Foods...very easy to find."
"The service was great and the soy sauce ice cream was surprisingly the best!"
"The food is absolutely foul."
Cons:
"The pork ramen TONKOTSU (THE ORIGINAL) was VERY disappointing."
"The broth of each was very bland, and for my particular order, tonkotsu, it made it quite flavourless and fatty - not pleasant."
"The ramen was passable. The broth lacked substance and flavour."
"Ramen was much too salty, tasted like it was made of stock cube and some of the chicken was cold."
"The worst ramen I've ever had, hands down."
"The food is below average – in my tonkotsu ramen the noodles were undercooked."
"The ramen was bland with mostly noodles and a little sliced pork."
Service
Pros:
"Great service and great food!"
"All the waiting staff that work there are amazing. Really genuine and always friendly."
"Every waiter and waitress and everyone from the staff did a great job."
"The staff was attentive, friendly, and always happy to assist with any questions or requests we had."
"Sophie, our server, was great."
"He went above and beyond to make sure that we were well looked after."
"Service was quick and everyone was pleasant."
Cons:
"No explanation of menu, no request for drinks or water."
"Extremely under-staffed with dirty and unclean tables all over."
"Our waitress explained that they were short-staffed, but as a customer, that doesn't make for a great experience."
"Given tea as complimentary, no apology."
"Even if it was not busy at all, service from the kitchen was really, really slow."
"Terrible service, even though the restaurant was half empty our ramen still hadn't arrived after an hour."
"The service was without a doubt very poor and as such I will not return."
Ambiance
Pros:
"The place was with a good design, full of photos from japan around '80 Rockabilly style!"
"The atmosphere was very pleasant."
"Rock, neon lights, vibrant red hues on the walls, furniture and dishes create the welcoming ambience for your ramen affair."
"The style of the place and the music was right up my street!"
"From the moment I walked in, I was impressed by the lively atmosphere and welcoming ambiance of the restaurant."
"The atmosphere was ‘cool’."
"Interesting aesthetic to the place as well."
Cons:
"I wasn't a fan of the whole concept of Japanese rockers - I can't really reconcile eating ramen with Metallica blaring - and suggestive menu."
"Like a restaurant designed by and for 13 year old boys."
"The biggest problems with this place is it's too hidden and the menu is so good it made for tough decision making! Will absolutely visit again."
"I know bone daddies tend to be dimly lit but this one seemed really dark for some reason."
"They have been dancing, screaming, shouting, as if there as nobody there, pouching the wall, they have been jumping, with their phones, they have been singing, smoking outside several times while clients were waiting to be served."
"The manager who wears a beanie had some of the worst customer service skills I have experienced in a very long time."
"The service is bad – they don’t meet you when you come in, they don’t bring menu and show no desire to help you."
Value
Pros:
"Oh, and if you get hot tea, you have unlimited refill!"
"If it’s available, definitely go for the KIMTONPAM… one of the best Ramen I’ve ever had."
"The portions are generous and you can add more toppings if you really want to load it up."
"Food is to die for and is incredibly reasonable for London, especially Kensington!"
"You definitely get your moneys worth and for an extra 2.50 you can add any number of additions to your dishes."
"The food could easily cost 2x as much and I'd still buy it."
"The food is an amazing price for the portion you get, its very filling."
Cons:
"Also £4 for a can of Apple fizzy drink. Come on."
"We sent a order starter back since the potato dish was burned and too salty however on the bill they charged us for it and the started we ordered to trade."
"Not worth the money you spend. I ordered 'the original' and it comes with 1 extra thin boring slice of pork with basically no flavour."
"It’s not free. Therefore, when you pay you expect certain manners and professionalism that they clearly don’t have."
"All made worse by the 12.5% service change being automatically added to your bill."
"So a basic bowl of ramen + the 12.5% they charge will cost you around 16£ and its not that filling or special."
"The price:quality ratio at this restaurant is very off."