Fitness First Reviews Summary

Facilities and Equipment

Pros:

• "Fitness First provides a comprehensive and motivating environment for those seeking to improve their health and wellbeing."
• "With an extensive array of equipment, group classes, and dedicated personal trainers, the gym caters to the diverse needs and fitness goals of its members."
• "This is a very good gym. It has most of the facilities you could wish for - weights area, sauna, steam room and swimming pool."
• "The staff are all very friendly and happy to help, the gym itself is maintained very well and everything is very clean."
• "The gym floor has a lot of equipment, if you do calisthenic workout, there is a lot of space."
• "And the equipment we get to use is brilliant. There's everything anyone could want."
• "On the face of it, this gym is well equipped."

Cons:

• "A lot of equipment is rusty and old, general changing room areas were always a bit gross, smelt of sewage."
• "Leg extension machine has been broken for a month, and it's the only one."
• "The gym has become a little tatty and needs upgrading, it often feels unclean even though there are often cleaners around."
• "There's barely any cleaning stations around, so nobody is wiping anything down after use."
• "The kit also seems old and outdated."
• "It lacks the essentials that budget gyms have such as enough equipment for the demand, enough weights, etc."
• "I feel like the membership price warrants more than just one lat pulldown machine and a single (that I could find) 5kg plate."
• "Super overcrowded, no equipment available for people to train."
• "However, the equipment is dated and some equipment is simply missing."
• "Some equipment is simply missing."
• "Machines are poorly maintained and in some cases you need to put your joints in precarious positions just to get the exercise going."

Staff and Personal Trainers

Pros:

• "The staff are super nice and kind but they don't know when it will be fixed as they're not getting replies."
• "The staff are all very friendly and accommodating."
• "I’ve been a member here now for 8 months and can’t speak highly enough of the staff, all super friendly and accommodating."
• "The staff are lovely and the facilities are excellent. It's a friendly environment with great personal trainers always on hand to give sessions or advice if needed."
• "Friendly staff, it is not crazy busy in the evenings."
• "All the staff reception and cleaners are very welcoming."
• "The staff is very nice, even the cleaning lady is smiley and welcoming."
• "Great gym with awesome staff that are very helpful and friendly at all times!"

Cons:

• "Felt like the personal trainers just sat around and did nothing / super loud."
• "Went to speak to the woman at reception to say that the pool area was slippy and she had the audacity to tell me that I should be more careful."
• "Walked in through the open door at 6pm and was 'greeted' by staff with the single word 'CLOSED' and nothing further."
• "Awful place, lazy reception without skill."
• "Corporate headquarters does not care for their customers."
• "Very poor management if you have a problem."
• "No one is going to help you out."
• "Some lovely staff, but also many who clearly don't care or haven't had any training in customer service."
• "The reception staff often don't answer and generally do not seem empowered to deal with issues."

Cleanliness and Maintenance

Pros:

• "The gym is very clean and organized very well to keep as safe."
• "The pool, the sauna and the steam room are very nice and overall, they are kept clean and tidy."

Cons:

• "The gym needs better management and full time cleaning staff."
• "The sauna is often broken and the steam room is never steamy."
• "The steam sauna doesn't work."
• "The swimming pool is freezing cold."
• "The facility is really good, but the hygiene is really bad, especially in the shower rooms."
• "Maintenance is not up to standard."
• "The gym is often quite dirty, particularly the changing rooms."
• "There are often no paper towels to wipe down the machines after use."

Price and Value

Pros:

• "It’s a bit more expensive than other gyms but you get what you pay for."

Cons:

• "The price is very high and doesn't represent good value."
• "It's expensive compared to other gyms nearby."
• "For the price, the equipment should be state of the art, everything should be in good working order and it should be spotlessly clean, but it's not."
• "Membership prices increase but the quality of the gym decreases."
• "Overpriced for what is offered."
• "Price hikes are unjustifiable for the service that has deteriorated."
• "For the price they ask, you expect to have a better service."

Overall Experience

Pros:

• "The overall experience is good."
• "I've enjoyed my time at this gym overall."
• "When it's not busy, it's a great gym to go to."

Cons:

• "The gym has lost its premium feel."
• "This gym is not what it used to be."
• "It's just not worth it anymore with the high membership fee and lack of equipment."
• "Very dissatisfied with the experience."
• "My overall experience has been really bad."
• "The overall experience is that it's not worth the money."