Fitness First Reviews Summary

Equipment Quality

Pros:

• "A really big fitness first gym with different sections which is nice."
• "It’s a well kitted out gym."
• "Very clean and has the best equipment you need to get in a good pump."
• "Great range of equipment and love that it has 2 squat racks it means you rarely have to wait to use it."
• "The gym is extremely well kept."

Cons:

• "Some of the equipment is a bit dated."
• "Torn equipment."
• "Broken equipment, problems with hot water."

Cleanliness

Pros:

• "The changing rooms are very nice."
• "The staff was extremely professional and carried themselves well."
• "The gym is always kept tidy."

Cons:

• "It's dark and dingy in the gym area."
• "Very dusty."
• "There was a strange sewage smell in the main gym area."
• "The gym is very rarely cleaned (stains remain for days!)."

Classes

Pros:

• "Pleasant atmosphere, and absolutely wonderful group classes."
• "Classes are great, they have a really good variety to choose from."
• "Femi is the most amazing coach!"
• "The shred class at Fitness First Angel is great as it combines HITT with compound moves."
• "This class has been a great way to incorporate weights into my exercise routine."
• "The combo of different high intensity and compound exercises means there's never a boring Shred class."

Cons:

• "Classes are at odd times."
• "The only two Yoga classes fill up straight away."
• "The classes are packed and if you don't get there early enough you can't get a token and join the classes anyway."
• "It's a NIGHTMARE booking a class."
• "I've turned up to classes that are a manic mess of members trying to clamber for equipment which is in short supply."

Staff and Customer Service

Pros:

• "Very good staff as well that will help with all your fitness goals."
• "The people there are very helpful and their customer service is superb."
• "The entire team was awesome, friendly, and very welcoming."
• "Lovely welcoming staff."

Cons:

• "Management is indifferent and explicitly declined to enforce the gym's policy."
• "A few new staff who can be friendlier."
• "No customer service line."
• "Some staff are ok but mostly they are very unhelpful."
• "Absolutely disgusted with staff's behavior."
• "It is very difficult to raise issues with the GM (Monica) as she doesn't have members' best interest in mind."

Facilities

Pros:

• "The gym has a nice average space with all sorts of machines to use for workout."
• "The club offers a good range of classes (including hot yoga!)."

Cons:

• "Flooded studios, ripped ceiling in the main gym area."
• "Hot showers were out of use for three months."

Atmosphere and Culture

Pros:

• "This used to be a decent gym."
• "There is an amazing vibe in the gym and the staff are very friendly."
• "Great gym with an awesome team!"
• "Always a real down to earth and positive atmosphere!"
• "Well done guys and thanks!"
• "Now it’s a gym that suits both women and men."
• "Love the addition of the 3 boxing bags."
• "The members here are friendly and will talk to each other and are helpful creating a nice sense of community."

Cons:

• "Has recently been overtaken by bro culture, with big dudes noisily throwing their weights around."
• "There's little respect for gym etiquette."
• "Members do not tidy away their equipment."
• "There's a lot of showing off and little in the way of actual working out."
• "Music is always far too loud."

Value for Money

Pros:

• "For the price it’s definitely worth it!"
• "Considering the London prices, it's actually quite reasonable."
• "It is worth the money because of the classes."

Cons:

• "The prices keep going up."
• "It's quite expensive for what it offers."
• "The amenities do not justify the premium price point."
• "Prices are high and yet there is often broken equipment."

Location

Pros:

• "It's in a very convenient location, right next to the Angel tube station."
• "Close to local shops and cafes which is great."
• "Accessibility is good with the tube and buses."

Cons:

• "The only downside is the parking which can be a bit of a nightmare."
• "The gym does get very busy during peak times due to its central location."

Opening Hours

Pros:

• "It's open from very early in the morning till late at night which is great for people who work long hours."

Cons:

• "Wish it was open 24/7."
• "The hours on weekends could be longer."

Management and Policy Enforcement

Pros:

• "When there is a need to escalate, the higher management is quite responsive."

Cons:

• "Management is often unavailable."
• "Enforcement of rules is quite lax."
• "The gym's policies on safety and maintenance aren't always followed."
• "Membership cancellation is a hassle and the staff are not helpful."