Gymbox Elephant & Castle Reviews Summary

Membership Process

Pros:

• "Peter has been so helpful from start to finish."
• "Peter served me today. He has an excellent customer service."

Cons:

• "You're expected to join without trying the gym first."
• "If you want to try it, you can pay for a £20 day pass."
• "I had to fill in all my personal details again on a sheet of paper."

Customer Service

Pros:

• "The staff is super kind."
• "Staff are exceptionally chill."
• "Dylan (GG) from the first day I arrived at GB, he made me feel comfortable and welcome."
• "The blonde guy with glasses at the reception was extremely helpful."

Cons:

• "Partner cancelled membership and next thing we get is a legal letter from a debt collector."
• "Some staff generally don't seem bothered when you report issues."

Facility and Equipment

Pros:

• "One of the best equipped gyms in the area."
• "Plenty of classes to choose from and they have a boxing ring :-)"

Cons:

• "Floor space is poorly utilised - weights area feels cramped."
• "Very OLD weights equipments with many wears and tears."

Cleanliness

Pros:

• "Pleasantly surprised with the cleanliness of the locker rooms!"

Cons:

• "Discarded hair all over the floor and one toilet full of poo 😑."

Class Experience

Pros:

• "Excellent spin classes (Jenny's class is honestly flawless)."

Cons:

• "Classes start to be boring."
• "The spin studio has had broken aircon for months."

Management and Organization

Pros:

• "Dylan GG, who has always been a kind, friendly face in the gym and willing to help both newbies and veterans!"

Cons:

• "Zero organisation in relation to the cable attachments, just scattered around the area."

Air Conditioning and Comfort

Pros:

• "Enough space and kit when I train (7:00am) in order to do my crossfit workouts."

Cons:

• "The AC is inconsistent."

Sales and Marketing Practices

Pros:

• "The sense of community is at another level."

Cons:

• "I’m now very uncomfortable returning to the elephant and castle gymbox."

General Vibe and Community

Pros:

• "Gymbox truly is a welcoming environment, very clean and highly motivational."

Cons:

• "The elephant and castle gym has none of the small but friendly atmosphere."

Classes and Instructors

Pros:

• "5 stars to the classes and instructors."
• "The teachers are always high energy and there's three big studios."

Cons:

• "Classes impossible to book."

Staff and Management

Pros:

• "Special mention to gym manager Adam who was so welcoming when showing me around."
• "Friendly reception staff and mostly clean space."

Cons:

• "The manager of this branch is super responsible and approachable."

Price and Membership

Pros:

• "It’s expensive but you get what you pay for."

Cons:

• "Beware of their contracts - once you're in, it's not easy to get out."

Accessibility

Pros:

• "Open 24/7 which is great for those with an irregular schedule."

Cons:

• "Parking can be a nightmare!"

Overall Satisfaction

Pros:

• "I’ve been a member at Gymbox for 4 years and love it!"

Cons:

• "I regret joining this gym."

Website and App

Pros:

• "The website and app are user-friendly and easy to navigate."

Cons:

• "Booking system is a total nightmare, not user-friendly at all."

Safety and Security

Pros:

• "I've never felt unsafe in Gymbox."

Cons:

• "Some machines are a bit too close to each other."

Special Amenities and Offers

Pros:

• "Sauna and steam room are a big plus."

Cons:

• "Steam room out of order too often."

Additional Feedback

Pros:

• "Love the DJ nights! They really bring the energy up."

Cons:

• "Need more variety in the music they play - not everyone likes techno."