Whalley Warm & Dry Reviews Summary

Boot Fitting Service

Pros:

• "These boots that I have got today fit perfectly, I couldn't think about going anywhere else to get boots."
• "The staff were excellent, knowledgeable and thorough, guiding us skilfully to walking boots that fitted really well."
• "A brilliant customer experience. The staff are friendly with a large wealth of knowledge that they leverage when helping to find you the perfect hiking boot."
• "After measuring every part of my foot recommended a couple of different boots that would fit my very wide feet."
• "The care and attention to detail with which my feet were measured and assessed at Whalley Warm & Dry was first rate and the bespoke stretching service to give a perfect fit to each boot is a huge bonus."
• "Brilliant boot fitting service. Need to have an appointment really so worth ringing prior to your visit."
• "The suggested boots were spot on, if need be they will manipulate the boots to relieve pressure points."

Cons:

• "I visited the shop on Wednesday the 6th of Jan. looking to buy a pair of walking boots and an Alta3 coat. The size/colour of coat was not in store but I was assured it could be delivered, free of charge, by Monday the 11th."
• "The first time I went on a 2-day walk I lost 5 toenails."
• "I have spent hundreds of pounds in this shop, I won’t spend a penny more. The people who work in this shop need a reality check."
• "The owner is a privileged a*sehole, when we tried to ask for a size in a boot he remarked that boots rubbish, you'd be better of going to go outdoors for a boot like that."
• "He might know technical stuff about boots but he knows little about feet and the mechanics of walking."
• "Then after asking another member of staff for help in locating the correct size of shoe to try on they just walked off after leaving me with the shoes and never bothered to return."
• "I do not recommend this place for buying boots. The salesman was very insistent that he knew everything about boots but despite all his measuring he recommended a size too small."

Customer Service

Pros:

• "Aggie, I said on the day that you were a magician and I am even more convinced of that now. Thank you so very much."
• "We were absolutely blown away by the knowledge and expertise of Peter."
• "It’s very rare you visit a shop with such exceptional customer service, Jon and his team never fail to shine."
• "Outstanding customer service from Tom. My partner and I were in agreement that we had never come across as good service in a retail environment before."
• "Absolutely brilliant immediate service with a commitment to equally great after service if adjustments are needed."
• "Fantastic boot fitting service from Alex. Years since I had my feet measured and NEVER in that detail."
• "Absolutely amazing service at whalley warm and dry."

Cons:

• "There is no on-premises parking, but the website makes a couple of recommendations."
• "Website should be clearer - boots only available to try on via their specialist boot fitting service which requires an appointment."
• "You have to book an hour's appointment, several weeks in advance."

Product Quality

Pros:

• "If I could give 10 stars I would. Excellent place for getting walking boots properly fitted, rare to find this level of service in boot fitting."
• "I can't recommend them highly enough."
• "I would happily recommend this shop to anyone."
• "Would thoroughly recommend!"
• "They stock top of the range clothing and accessories for all your outdoor equipment needs."
• "Not cheap but you're getting top quality - essential for comfortable fellwalking."
• "With Altberg quality and the expert fitting I received, I'm over the moon."

Cons:

• "I also know that a shop that fails to recognise a regular customer and treat them with a little civility is not one I wish to shop at."