Address: 23b King Street Industrial Estate, Peterborough, PE6 9NF, United Kingdom
Phone: +441778562809
Rating: 4.1
based on 100 reviews.
Customer Service
Pros:
"The ladies were all very helpful, answering any questions and demonstrating how to use the prams."
"Once we had chosen, the staff were again very helpful, even staying late to allow us to complete our purchase and arrange delivery."
"I purchased a pushchair and rocker from this company and the service and delivery were speedy and quick."
"Their customer service emails are written by a human (Rachel) and not by a robot and Rachel is so responsive even though you can tell she's busy."
"An item was missed from the delivery and Rachel very quickly rectified that."
"Very happy with the service and was a very nice shop had everything you needed."
"The customer service is impeccable and I get a sense this is a hard working family business."
"Fantastic service, purchased a full travel system. As new parents to be, we were unsure what we needed and we're looking to find a place where we could feel and talk about our options."
Cons:
"Very poor customer service. Damaged item delivered after paying full price, had to chase for over a month for a very disappointing outcome."
"Ever since, I've had just an awful service. Despite my calling in and confirming with a gentleman that my order for a 3 in 1 travel system was in and ready to collect."
"So I tell them I would like my £60.00 deposit back as they have not fulfilled my order."
"Awful service. Very unhappy pregnant partner. Through all of this I have been courteous and polite."
"Rather disappointed with the service really. Ordered a product which was in stock and had next day delivery, I waited a few days and nothing turned up."
"Ordered a changing mat as a first purchase from Olivers. We went through the mobile site and the item was priced at £6.90, at payment it was then £7.95 so we assumed this was delivery."
"Appalling customer service. No update on undelivered item. I have to do all the chasing."
"Shipping advertised as despatched next day by express delivery. Ordered on 2nd May and still hadn't received by 13th."
Product Quality
Pros:
"We are very happy with the venicci tinum travel system we have chosen."
"This was absolutely worth buying I am so so happy with this."
"I ordered a sivercross motion 360 car seat from Olivers Babycare. The price and the delivery were second to none and quality of the baby car seat is phenomenal!!"
"I would 150% come back for my other baby purchases. Well done Olivers Baby Care."
"Bought 2 Silver Cross All Motion 360 car seats. The seats fit great together in the car."
"Great gate, actually for a new puppy and currect dog so they don't have the run of the house while we are out."
"The babygate we ordered arrived promptly and was well packaged and easy to fit, solid and easy to use."
"I ordered the Callowesse Air2 Retractable Stair Gate to fit across my patio doors, product arrived within a few days, fitted perfectly and very easily."
Cons:
"The company refused to provide a statutory refund for a pram that arrived damaged despite being notified of the issue within 14 days of receipt."
"Ordered cot and mattress 16 October and heard nothing so chased them. Cot delivered with wrong mattress."
"The shop was great good delivery etc. the baby gate which was a barrier was the worst product I’ve brought. Flimsy hinges, awful design and a waste of money."
"I ordered a Isofix a month before our due date, with a delivery time of 2-3 working day. 2 weeks in I phoned to see where it was they said it was still at dpd."
"Very poor service!!!! I have been waiting 2 months for my travel system to be delivered and each time I call staff, they let me know that it will be dispatched and delivered the following week."
"TERRIBLE PRODUCTS AND TERRIBLE CUSTOMER SERVICE. SEND PRODUCTS TO YOU DAMAGED AND REFUSE TO REFUND."
"After purchasing my product and taking my payment, it took 11 days for Oliver’s babycare to email me to tell me the product wasn’t in stock for another 6-8 weeks."
"Ordered a car seat online following great service in the shop. Cheapest on line and delivered the next day."
Delivery and Shipping
Pros:
"We would highly recommend anyone to go here if looking for a pram."
"Fantastic service, purchased a full travel system. All round excellent service and will be returning to get other little bits we need."
"I ordered the Kinderkraft tricycle a couple of months ago. The whole process was straightforward, easy and the tricycle arrived within a few days of ordering."
"I can highly recommend this online store. It had the best price for the pram I wanted. Delivery was super fast, tracking and communication was amazing."
"I ordered an isofix base from Oliver’s around 2pm and this was delivered the next morning to me! Very prompt and efficient service with emails / text updates on my order!"
"Very good service start to finish. Item easy to order with regular updates on delivery times which were very quick."
"I bought a retractable safety gate for our back door. It arrived within a few of days."
"The item was delivered in good time but part of the item was missing leaving us unable to fit it."
Cons:
"Claim pushchair expert in Boston has ‘moved’ here however it’s nothing like the Boston store it’s less than half the size and half the brands."
"Lady who worked there was lovely and pointed out the pram I had agreed too had an offer on then when coming to purchase the upstairs office claimed the offer had ended."
"Extremely poor experience avoid at all costs."
"I had ordered an item and was told the delivery was going to be the week after. It never came I called and Oliver baby care said they would be in touch with the supplier."
"I ordered a car seat on a weekend. It arrived on the Tuesday. E mails kept me up to date with tracking on the order. Excellent service and good value for money."
"The babygate we ordered arrived promptly and was well packaged and easy to fit, solid and easy to use. Unfortunately it didn't work in the intended gap due to uneven floor."
"Easy ordering, best price could find on internet and customer service was helpful when I called to confirm delivery. Product itself is exactly as described and came well packaged."
"I do not recommend this store. Unprofessional service. I waited a week for shipment."