The Royal Oak Reviews Summary

Staff and Service

Pros:

• "Staff were really friendly."
• "Haven't been to the Royal Oak for a meal before, but we expect we will go again as we had a wonderful lunch today, definitely five stars the staff were very attentive and polite."
• "Fantastic customer service from the moment we walked in."
• "Staff friendly and service excellent."
• "Great service by a friendly efficient team, all in a lovely atmosphere."
• "The staff were very friendly and interacted with us rather than just serving orders."
• "The staff are attentive without being overly attentive and knowledgeable."

Cons:

• "Very very rude and stroppy."
• "The only downfall for him was the men's toilets which he said smelt awful an had wee on the floor.!"
• "Poor service and poor quality. Extremely disappointing."
• "The service is extremely slow."
• "The service was poor."
• "Poor service borderline insulting to some of my guests, some items turned up half way through our meal, cold food."
• "Rude, irritable servers, one even accusing me of lying about the state of my dinner!"

Food Quality

Pros:

• "The food is to die for here. Good sized and not over priced and the awesome flavours!"
• "Food was brilliant!!"
• "Plus the food was incredible."
• "The food was fantastic."
• "Good food and very good desserts."
• "The beefburger with bacon and cheese I had was really very good!"
• "The food was delicious and perfectly presented."

Cons:

• "A long wait for an obviously reheated slice of vegetable pie and three over cooked and tough lamb chops."
• "Undercooked especially the beef which was raw."
• "Its insane that they can get away with charging people this much such awful food."
• "Food only vaguely representing what is described on the menu, and very underwhelming by any standard."
• "The burger was under cooked and raw in the middle and the salmon supreme was cold and the food was not hot enough and there was another person complaining expensive for the poor quality food."
• "An inedible rump steak with revolting chips."
• "The vegetables were disappointing being frozen and just warmed up."

Atmosphere and Decor

Pros:

• "Very cozy atmosphere and beautifully decorated and clean."
• "Lovely, quaint, quintessential country pub!"
• "The pub is very comfortable and welcoming."
• "The setting in the pub is a relaxing and cosy one."
• "Also the ambiance of the place is great too with lots of wooden beams and an open fire."
• "Fabulous atmosphere; spotlessly clean; great food and lovely staff - had such a good time that it was hard to leave!"
• "Lovely atmosphere."

Cons:

• "The place was dirty - including surfaces and cutlery."
• "I noticed there was no adherence to wearing a mask whilst walking around which was disturbing."
• "The pub has a proper country pub feel to it which I feel is lacking these days."
• "Only complaint is the music is played everywhere so if you want a quiet table to chat you're out of luck."
• "Lots of swearing at bar. Loud music playing. Wasn't suitable for me to eat there. More of a drinking only pub on a Sunday evening in my opinion."
• "Above all this what was worse is that dogs were allowed into the restaurant area."
• "Food was left on floor by previous customers!"

Value for Money

Pros:

• "Although a bit more expensive than general pub food, it is worth every penny."
• "Huge portions, fairly priced."
• "Great value, great service and the staff were very helpful, hats off to the chef for this meal!"
• "Home cooked food - delicious and great value."
• "Food is very good value for the money."
• "Food ordered was good and deserved the asking price."
• "Welcoming friendly staff.... great service... amazing quality food at good affordable prices!"

Cons:

• "Drinks bit pricey."
• "It was a little expensive, but that's to be expected in this day and age!"
• "Ordering a 250ml glass of wine, you would expect a reasonable price BEING A PUB the cost was £9.95 House wine Chardonnay."
• "I was charged £1.25 for a plain soda water, from tap....most places its free."
• "The food and service was excellent but beware as unfortunately the prices of the drinks are extortionate, which would make me think twice about returning."
• "Charged £18 for what was probably the worst roast I have ever eaten, the lamb was so terrible I couldn't eat it."
• "The quality of the food was expensive and parts of it were inedible."

Accessibility and Facilities

Pros:

• "Bonus points for accessibility - level access for power chairs, tables that are wheelchair friendly and a disabled loo with grab rails and room for lateral transfer!"
• "Has an outdoor play area for children."
• "Class pub great food and good choice of drinks large gardens at rear and car parking."
• "Very wheelchair friendly."
• "There is what looks to be a newly constructed playground at the back of the pub."
• "They do have big dedicated parking but it is at the back of the restaurant so you might fly by."
• "Lots of space to park and lots of shed offered outside."

Cons:

• "The fencing is too close to some of the equipment, so even my 3yr was catching his feet on the fence while on the swings!"
• "All sticking to the guidelines of COVID which was good to see."
• "We would have liked to see more vegan and vegetarian options as we would be unlikely to return given there was only 1 veggie option and 1 vegan option."
• "Although Turkey was shown on the carvery menu there was non available."
• "Food looked good but nothing much for our kids."
• "Probably the only downside is the location as it probably doesn’t get much “walk-through” trade."
• "Not much of a menu same menu for lunch and evening meals we have eaten here lunch time and evening service is not great and it was not busy won't be returning for a third visit."