Silver Cross Reviews Summary

Atmosphere & Location

Pros:

• "Great experience, fun and comfortable atmosphere, very friendly staff, and delicious food."
• "A historic and vibrant pub in the heart of Whitehall, right next to the Trafalgar Square."
• "It had a great atmosphere and really nice staff."
• "Great service and a jolly atmosphere."
• "Staff were cheerful and friendly which is rare in London! Everyone enjoyed their meals."
• "Good selection of beer and spirits and lively atmosphere, almost forgot I was in central London until I paid for a beer."
• "Great atmosphere, such a friendly service! Definitely recommend."

Cons:

• "I’m sure it’s an overpriced tourist trap."
• "Overall okayish pub, but more touristic kind of place."
• "It's a pub, so expect noise."
• "On a tourist street and the bar was really crowded."
• "One of the worst pubs in central London."
• "The place was dark and dingy and toilets were disgusting will never go there again!!"
• "Smelled funny and not very clean. Not a standout."

Service & Staff

Pros:

• "It's a great pub, the staff are always helpful."
• "Stacey and all of her colleagues were so welcoming and friendly."
• "The service was good and everyone there where was very pleasant."
• "One of the best things about it, though, is the service which is fast and intuitive."
• "They were welcoming and moved chairs and tables to make us comfortable."
• "The staff were very friendly and seemed to go above and beyond even when it was very busy."
• "The staff is so kind, very polite and so helpful."

Cons:

• "Need more bar staff, even if quiet!!"
• "As I was one of the first customers in, non of the ales on offer had been drawn off and the staff (all foreigners) had no idea what was required."
• "The sole server I saw seemed incapable of carrying more plate at a time to other tables."
• "The staff weren't the most attentive maybe there are not enough for the number of covers."
• "Staff looked very miserable un attentive to help."
• "Worst bar service I have experienced in a long time. Bar man was swearing at other staff and had absolutely no manners whatsoever."
• "The workers at the bar were incredibly slow and if they weren’t pulling beers/ciders for the customers they were “serving” instead of taking orders, they were standing around and chatting."

Food & Drinks

Pros:

• "Awesome food ! I stopped here as I was really hungry. I tasted first a duck & beef mixed burger. Second time a fish and chips !"
• "Food was excellent."
• "Beer was really good and affordable."
• "Tha home made beer is really good, the 2 brands produced are a delight to taste as well as the wild berries cider."
• "Food was reasonably priced and delicious."
• "The Crispy Battered Cod Goujons were the best fish I've tasted in the UK."
• "We both had fish and chips and it was delicious."

Cons:

• "The toilets were absolutely disgusting."
• "Food was awful, cold and congealed when it arrived."
• "Food less than average."
• "The tartare sauce is an embarrassment to say the least."
• "The traditional fish&chips dish which was very oily."
• "Food was appalling. We opted for a sharing platter, the amount of thick, greasy batter on the cod and halloumi made them inedible."
• "Terrible food! Chicken 'trio' meal seemed like an Iceland bought chicken breast chopped into thin slices."

Cleanliness & Maintenance

Pros:

• "Typical English pub. Inside is really cool, I had lunch down stairs, washroom is clean!"
• "They have and upper area and you can take the stairs to downstairs which is also where the restrooms are. There are ample stalls for the female bathroom."
• "The premises looked clean and spacious."

Cons:

• "Every table was sticky and full of glasses who haven't been picked up, there was also a lot of trash on the floor."
• "PLEASE SORT THE MENS TOILETS!! They were blocked this week, dreadful smell and close to dining areas."
• "Also note that the men's room smells worse than the local alleyways!"
• "The toilets hadn't been cleaned in a while as there was lots of 'liquid' on the floor."
• "Toilets were filthy with no loo roll in the holders yet plenty on the floor and hand dryers not working. According to my husband the gents were dirty and locks broken."
• "The toilets were absolutely shocking, filthy dirty and no attempt to clean."
• "Also, the toilets are a disgrace, toilet seats broken all over the place and weird noises from the electrical appliances."