"Customer service is professional, personable and friendly."
Cons:
"Got told could leave the pram outside (in the rain)."
"Service was a mixed bag of forgotten details of our orders."
"Staff weren’t attentive, we waited a while to be served."
"Rather disappointed with the attitude of one of the waitresses who requested us to vacate the table in 10 minutes for a booking; her manner was very curt."
"Four stars though because one of the people in our group had their order forgotten about."
"Sat down outside was a long time without any service, had to call waiter over."
"The only issue I had was that I didn't find our waiter to be extremely friendly."
Ambiance
Pros:
"Hidden away in a lovely quiet cobbled courtyard."
"Lovely town centre location but very quiet inside marquee and inside."
"Ambience delightful especially in the conservatory extension with all the penny farthings."
"Really nice atmosphere."
"It’s a shame that good quality independent coffee shops and cafes are so rare."
"A pretty courtyard is available for when the sun shines so you can lap up the sun's ray's whilst enjoying your latte!"
"The ambiance made you feel as if you'd just walked into a fantasy novel."
Cons:
"The place does look a lot bright inside now. However, for me, it has lost that uniqueness it had."
"We were very disappointed upon arrival to find they have removed all the Penny Farthings."
"On our most recent visit we were disappointed to find all the penny farthing bikes had gone."
"Didn't feel very welcome being almost jumped on at the door."
"Unfriendly & rude staff, barged me out of the way to find another member of staff who should have shown us to a table."
"We visited the cafe on bank holiday Monday and sat down at the only available table outside, only to be told that we could not sit here as there was only two of us and we sat at a table that could seat 6 so we got up and left."
"Pretty unpleasant experience here today."
Price
Pros:
"For the quality of food the price is reasonable."
"Considering the quality, the price is reasonable."
"The lunch was not cheap but worth every penny."
"Good quality food (albeit a bit expensive) served by friendly staff in a relaxing environment."
"Excellent cakes generous slices, fresh and good quality."
"Lovely teas coffees & cakes & good service."
"The food and drink served is excellent."
Cons:
"Was expensive at £5.50 per slice."
"Two sandwiches, one scone, two coffees and one tea came to about £40.00."
"However, at £4.95 a little on the expensive side."
"Coffee is rather overpriced."
"Great location, foods OK but they dont take cash, so we wont be back."
"Unfortunately, they now only take cashless payments, which I do not agree with. Keep cash alive!"
"Visited the cafe twice in two days, first visit was 5 stars, staff and food excellent, had 3 full English breakfasts and coffee's etc, popped in the next day just for a coffee and to get my son a sandwich after a ride round Tatton park and what a difference when you aren't spending £££, the manager told us we had 20 minutes max to eat, drink and go so we didn't take up a table, we will try another coffee shop from now on, shame as it was lovely the first time when we were spending more cash......"